Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

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Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-03-24T10:59:23+00:00

    In Oct 2012... i am using the all in one monitor, it is attached to the computer. see example

    http://www.engadget.com/2011/09/30/samsung-announces-the-series-7-all-in-one-its-first-desktop-for/

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  2. Anonymous
    2013-03-24T10:50:13+00:00

    When was the computer originally purchased?

    Are you using the screen that is part of the Notebook or connecting to an external monitor?

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  3. Anonymous
    2013-03-24T06:09:01+00:00

    Yes...as i said above "I got an installation complete message and confirmation as below but when i restarted it did not replace the standard VGA." as you pointed out above from the sys info extract.

    From this thread you can see that i have been unable ot install the recommended driver ( 8.860.0.0 VGA(Graphics), AMD driver) as i keep getting the following error after running the installation in catalyst.

    I have downloaded and updated the firmware. However, i can still not downloaded the driver update...i received the same error msg as before:

    Hardware information<br><br><br> Name ATI Radeon Graphics Processor <br> Manufacturer ATI Technologies Inc <br> Device ID 0x6760 <br> Vendor ID 0x1002 <br> Class Code 0x030000 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d <br> Other hardware
    Existing packages<br><br><br> ATI Catalyst Install Manager <br> --- <br> AMD APP SDK Runtime <br> HDMI/DP Audio Driver <br> Microsoft Visual C++ 2010 Redistributable <br> Catalyst Control Center
    Packages for install <br><br>ATI Catalyst Install Manager<br><br><br> Final Status: Success <br> --- --- <br> Version of Item: 3.0.829.0 <br> Size: 20 Mbytes <br><br><br>ATI Display Driver<br><br><br> Final Status: Fail <br> --- --- <br> Version of Item: 8.860.0.0000 <br> Size: 90 Mbytes
    Other detected devices
    Manufacturer ATI Technologies Inc <br> Device ID 0xaa98 <br> Vendor ID 0x1002 <br> Class Code 0x040300 <br> Revision ID 0x00 <br> Subsystem ID 0xb084 <br> Subsystem vendor ID 0x144d
    Error messages
    Driver Install: the installation failed <br><br> <br><br>I DON'T KNOW WHAT CAN BE DONE TO INSTALL THIS RECOMMENDED DRIVER <br><br> <br><br>Cheers <br> ---

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  4. Anonymous
    2013-03-23T14:42:59+00:00

    This extract from your System Information should be different. It is revealing that your system is using generic Microsoft display drivers.

    [Display]

    Item     Value  

    Name   Standard VGA Graphics Adapter

    PNP Device ID              PCI\VEN_1002&DEV_6760&SUBSYS_B084144D&REV_00\4&4DCA75F&0&0008             

    Adapter Type  Not Available, (Standard display types) compatible

    Adapter Description    Standard VGA Graphics Adapter

    Adapter RAM  Not Available 

    Installed Drivers           Not Available

    Driver Version 6.1.7600.16385

    INF File              display.inf (vga section)

         Section of report removed

    Driver  c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 28.50 KB (29,184 bytes), 14/07/2009 9:38 AM

    Download and install the Windows 7(32bit,64bit) 8.860.0.0 VGA(Graphics), AMD driver

    http://www.samsung.com/au/support/model/DP700A3B-S02AU-downloads#

    Samsung will have customised the AMD driver for use with your computer.

    http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=au&seq=57137

    It is conceivable that the graphics card has failed.

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  5. Anonymous
    2013-03-23T13:38:15+00:00

    I have now uploaded the system and application event log in teh sky drive together with the latest system info doc.

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