Windows 7 - Blue screen problem - samsung all in one

Anonymous
2013-02-05T09:38:55+00:00

I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 0000000000000000

BCP4: FFFFF8A003509D30

OS version: 6_1_7601

Service pack: 1_0

Product 768_1

Files that help describe the problem:

windows\minidump\020513-26395-01.dmp

Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml

Any help would be most appreciated.

thanks

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Original title: Windows 7  - Blue screen problem

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-03-02T23:59:22+00:00

    What is your Samsung model?

     

    Your Driverr Viewer report only provides a report on a single file. The complete list is required.

     

    What anti-virius software is now installed?

    The Model is Samsung DP700A3B-S02AU All-In-One PC

    I was on the PC last night for a few hours without it bluescreening. I then when decided to put to sleep mode rather than shut down. once i clicked on sleep it blue screened a few seconds later. I have now uploaded the new error files to the sky drive here:

    https://skydrive.live.com/#cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21127

    There is currently no anti virus installed. I was just going to download a free on now like Avast.

    cheers

    Adie

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  2. Anonymous
    2013-03-02T15:52:12+00:00

    What is your Samsung model?

    Your Driverr Viewer report only provides a report on a single file. The complete list is required.

    What anti-virius software is now installed?

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  3. Anonymous
    2013-03-02T13:46:09+00:00

    thanks for the reply.

    I actually uninstalled my antivirus 2 weeks ago and the blue screen still happens. Looking through my programs i only have a Norton online Backup file remaining. I will remove this now but i dont think it is the cause.

    please advise

    Adie

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  4. Anonymous
    2013-03-02T10:13:00+00:00

    Adie

    These two were Related to SRTSP.SYS Symantec antiviral software driver..  I would remove and replace Symantec with MSE at least to test

    Symantec  is a frequent cause of BSOD's.

    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

    For Norton 360 use this http://symantec.pcperformancetools.com/norton-360-how-to-uninstall.html

    http://www.microsoft.com/security_essentials/

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  5. Anonymous
    2013-03-02T08:38:30+00:00

     

    Please provide us the answers to the following questions to help you troubleshoot the issue better.

    1.       Were there any recent changes made to the computer prior to the issue?

     

    I would suggest you to try the steps mentioned from the link, this would help us to resolving stop (blue screen) errors in Windows 7.

    http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

     

    Hi 

    I have not made any recent changes. Please see the document and screenshots of the problem in my sky drive https://skydrive.live.com/#cid=24E0BC6C1D07AED8&id=24E0BC6C1D07AED8%21113

    I look forward to hearing from you.

    Cheers

    Adie

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