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I keep getting a blue screen on my samsung all in one PC. It have been rarely used. After starting up windows i normally get a blud screen, the last time it happened i got he following error report:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000000000000
BCP4: FFFFF8A003509D30
OS version: 6_1_7601
Service pack: 1_0
Product 768_1
Files that help describe the problem:
windows\minidump\020513-26395-01.dmp
Users\adielynch\appdata\local\temp\WER-36644-0.sysdata.xml
Any help would be most appreciated.
thanks
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Original title: Windows 7 - Blue screen problem
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.
it was this error msg/log report:
| Hardware information<br><br><br> | Name | ATI Radeon Graphics Processor | <br> | Manufacturer | ATI Technologies Inc | <br> | Device ID | 0x6760 | <br> | Vendor ID | 0x1002 | <br> | Class Code | 0x030000 | <br> | Revision ID | 0x00 | <br> | Subsystem ID | 0xb084 | <br> | Subsystem vendor ID | 0x144d | <br> | Other hardware | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Existing packages<br><br><br> | ATI Catalyst Install Manager | <br> | --- | <br> | AMD APP SDK Runtime | <br> | HDMI/DP Audio Driver | <br> | Microsoft Visual C++ 2010 Redistributable | <br> | Catalyst Control Center | |||||||||||||||
| Packages for install <br><br>ATI Catalyst Install Manager<br><br><br> | Final Status: | Success | <br> | --- | --- | <br> | Version of Item: | 3.0.829.0 | <br> | Size: | 20 Mbytes | <br><br><br>ATI Display Driver<br><br><br> | Final Status: | Fail | <br> | --- | --- | <br> | Version of Item: | 8.860.0.0000 | <br> | Size: | 90 Mbytes | |||
| Other detected devices | ||||||||||||||||||||||||||
| Manufacturer | ATI Technologies Inc | <br> | Device ID | 0xaa98 | <br> | Vendor ID | 0x1002 | <br> | Class Code | 0x040300 | <br> | Revision ID | 0x00 | <br> | Subsystem ID | 0xb084 | <br> | Subsystem vendor ID | 0x144d | |||||||
| Error messages | ||||||||||||||||||||||||||
| Driver Install: the installation failed | <br> | --- |
This time i got a same error msg.
What was the error message?
The file in now in the sky drive named "sysinfomarch19thupdate"
Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here.
