0x80240437 Windows 8 Store error while installing apps

Hi,

Welcome to Microsoft Community.

The issue you have reported is you are unable to update apps. We need some more information to assist you in a better way.

1.      Which app are you trying to update?

2.      Have you installed any third party security software on the computer?

3.      Is the issue confined to particular app?

4.      Do you have any issues installing Windows update?

5.      Have you set any proxy to connect to Internet?

6.      Are you connected to any network?

7.      Did you make and changes prior to the issue?

Let’s try few methods which might help us in resolving the issue with updating the apps.

Method 1: Please run troubleshooter to resolve issues with updating apps.

Download and run the Modern UI App troubleshooter and check.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Method 2: You may try to reset the Windows Store cache.

a.       Press Windows key + R to open run window.

b.      Type wsreset.exe.

c.       Press OK.

Method 3: Check the proxy settings in Internet Explorer.

Follow the steps to disable proxy, if it is enabled:

a.       Click the Gearbox at the top right corner in internet explorer.

b.      Click the Tools button, and then click Internet Options.

c.       Click the Connections tab, and then click LAN settings.

d.      Uncheck the box next to “proxy server for your LAN”.

e.       Click OK to save and close the window.

Method 4: Temporarily disable third party anti-virus and check if this helps.

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

You may refer the link for additional information:

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

http://windows.microsoft.com/en-US/windows-8/why-find-install-app-windows-store

http://onlinehelp.microsoft.com/en-us/ais/hh309450.aspx

Hope this helps. For any Windows related queries or issues, please get back to us. We are here to assist you.

Hello  Niyamath

Answering your Points

1: Media Monkey and Periodic Table

2: no further security Software

3: i tried several apps, but get the same error 0x80240437

4: as of now i do not have any issues with windows update

5: this is a corporate lan and i have to use a Proxy

6: Networks is LAN and Internet as well

7: no speciall changes before this issue

I set up this Windows 8 Installation about 4 weeks ago. the issue with the store appears like over night...

I tried method 1, 2 and 3 as instructed by you but the error remains.

Error Code also refers to a wrong clock and/or time Zone. I checked this and found this to be set correct...

Update of Post 13.02.13

Even after Microsoft Patch Day and installing all updates the error in Windows Store remains and i can not install any apps anymore.

Uppdate of Post 14.02.13

i also have massive reports of this error in my eventlogs... every couple of minutes.

EventID 36888, Error, Schannel

A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 10. The Windows SChannel error state is 10.

I'll answer these questions too if it helps:

1.      Which app are you trying to update?

Trying to install Remote Desktop (from Microsoft) and Citrix Receiver apps.

2.      Have you installed any third party security software on the computer?

McAfee 8.8 Patch 2. I've tried disabling this but makes not difference

3.      Is the issue confined to particular app?

No it's affecting anything I install since this started to occur. I can't think

of anything done to my pc that could trigger this

4.      Do you have any issues installing Windows update?

Windows Update is unaffected by this issue. Updates download and install perfectly

5.      Have you set any proxy to connect to Internet?

I can only connect via corporate proxy, we have two - an ISA proxy and a Cisco Ironport proyx

but neither work for this. I don't have the option of disabling proxy.

6.      Are you connected to any network?

Corporate network with public ipv4 address.

7.      Did you make and changes prior to the issue?

Nothing was changed of note. I can't think of any specific action for this that I could have triggered the problem.

Hi UweBen,

Thank you for keeping us posted.

From the provided information I understand that you are on a corporate Network and we have a special technical forum to assist you with the query.

You may post the query in the TechNet forums. Here is the link for TechNet

http://social.technet.microsoft.com/Forums/en-US/w8itproappcompat/threads

Hope this helps. For any Windows related queries or issues, please get back to us. We are here to assist you.

I am having this same problem.  Have tried all recommendations above with no success.  I am not on a corporate LAN and have no proxy settings enabled.  Working fine one day and not on the next.  I have tried installing several random apps all with the same error resulting.