Windows 7 movie maker, has black screen but has audio

Anonymous
2013-04-16T05:33:22+00:00

I have windows 7 movie maker and the preview screen is black, I can here audio but can't see anything. How do I fix this?

Windows for home | Other | Music, photos, and video

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Anonymous
2013-04-16T16:20:01+00:00

The most common causes of black video (only audio) are:

  1. Not having the correct video codec to decode the video file.  This can happen with certain file types. While it might be possible to remedy this by figuring out what exact codec the file needs and then getting that installed on your system, this can be fraught with peril.  My recommendation in these cases is to convert the source video file to a supported file type (preferably .wmv).  I've used Freemake Video Converter for this task, but feel free to research your options.
  2. Having an outdated video graphics driver.  The solution for this is to run dxdiag and go to the Display tab.  Find out the make/model of your graphics card along with the installed driver version.  Then go to the manufacturer's website and find and install an update.  Alternatively, you may have to go to your PC manufacturer's website to get a graphics driver update, if they prevent you from installing driver updates directly.

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  1. Anonymous
    2013-12-27T19:02:40+00:00

    I would love to send over my logs...  I have tried everything and this is my last hope.  I have lost at least a month of work now and need help...

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  2. Anonymous
    2013-12-27T21:34:03+00:00

    Hi TWynecoop,

    Thank you for posting. I understand that you are having issues and you want us to send the logs. You can send it to us by accessing the private message area. Just sign in to Microsoft Community and hit Private Messages tab.

    Regards,

    Richard

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  3. Anonymous
    2014-01-26T03:14:08+00:00

    hi richard

    ive been having  this  black screen problem  too-- and have tried all the  suggested fixex-  & NOTHING!!!

    im  very  frustrated

    ive  been days of  customer  sevice  and  tech  support phone calls &

    still  no picture

    im  win 7 home premium- HP envy- 1 year old

    using wmm 2012

    trying & fialing to get pix on  mpeg file, ipad  video, and evey other  video  i  could  test on my  omputer--  every program had the  same  result-  NO PICTUERE!!

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  4. Anonymous
    2014-01-27T15:13:33+00:00

    I have an HP DM 4 beats edition laptop with the intel and Radeon graphics adaptors. I get a black preview screen even running the wildlife .wmv sample file. I've tried all the MS fixit, driver updates routes etc. etc with no joy. Could the twin graphics adapters be the  problem? Many people on the various forums seem to have HP laptops, presumably with twin adapters.

    I have down loaded Movie maker 2.6 and this seems OK. Media Payer is OK.

    Anybody had a solution as MS and HP seem to be at a loss?

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