Windows 7 movie maker, has black screen but has audio

Anonymous
2013-04-16T05:33:22+00:00

I have windows 7 movie maker and the preview screen is black, I can here audio but can't see anything. How do I fix this?

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-16T16:20:01+00:00

The most common causes of black video (only audio) are:

  1. Not having the correct video codec to decode the video file.  This can happen with certain file types. While it might be possible to remedy this by figuring out what exact codec the file needs and then getting that installed on your system, this can be fraught with peril.  My recommendation in these cases is to convert the source video file to a supported file type (preferably .wmv).  I've used Freemake Video Converter for this task, but feel free to research your options.
  2. Having an outdated video graphics driver.  The solution for this is to run dxdiag and go to the Display tab.  Find out the make/model of your graphics card along with the installed driver version.  Then go to the manufacturer's website and find and install an update.  Alternatively, you may have to go to your PC manufacturer's website to get a graphics driver update, if they prevent you from installing driver updates directly.

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  1. Anonymous
    2013-12-27T21:34:03+00:00

    Hi TWynecoop,

    Thank you for posting. I understand that you are having issues and you want us to send the logs. You can send it to us by accessing the private message area. Just sign in to Microsoft Community and hit Private Messages tab.

    Regards,

    Richard

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  2. Anonymous
    2013-12-27T19:02:40+00:00

    I would love to send over my logs...  I have tried everything and this is my last hope.  I have lost at least a month of work now and need help...

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  3. Anonymous
    2013-12-27T18:49:52+00:00

    I am in the SAME BOAT!  I spent 3 days with Microsoft on remote with my system.  They can't help anymore.  Still will not work!   They told me that this is my ONLY help...  Now What!!!  So frustrating... :(

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  4. Anonymous
    2013-11-18T14:26:51+00:00

    Hello,

    Thank you for your post. I understand how frustrating this must be. If you still want to resolve your issue, we request that you provide the log files. These files help us diagnose critical errors that you've encountered.

    Regards.

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