Windows 7 movie maker, has black screen but has audio

Anonymous
2013-04-16T05:33:22+00:00

I have windows 7 movie maker and the preview screen is black, I can here audio but can't see anything. How do I fix this?

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-16T16:20:01+00:00

The most common causes of black video (only audio) are:

  1. Not having the correct video codec to decode the video file.  This can happen with certain file types. While it might be possible to remedy this by figuring out what exact codec the file needs and then getting that installed on your system, this can be fraught with peril.  My recommendation in these cases is to convert the source video file to a supported file type (preferably .wmv).  I've used Freemake Video Converter for this task, but feel free to research your options.
  2. Having an outdated video graphics driver.  The solution for this is to run dxdiag and go to the Display tab.  Find out the make/model of your graphics card along with the installed driver version.  Then go to the manufacturer's website and find and install an update.  Alternatively, you may have to go to your PC manufacturer's website to get a graphics driver update, if they prevent you from installing driver updates directly.

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  1. Anonymous
    2013-07-30T20:09:43+00:00

    Hi EricRedeker,

    Thanks for posting back. Our support specialist already replied in the private message area. I suggest that you visit it by signing in to Microsoft Community and click Private Messages link.

    Regards,

    Richard

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  2. Anonymous
    2013-07-30T15:02:44+00:00

    Any new insight?

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  3. Anonymous
    2013-07-23T16:47:55+00:00

    Hi Eric,

    Thanks for providing the new set of log files. I forwarded those to our support specialist for further investigation of your concern. We'll udpate this thread as soon as possible.

    Regards,

    Richard

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  4. Anonymous
    2013-07-23T00:49:35+00:00

    Hello Eric,

    I have provided a new private message for updates on your inquiry. Please check your private message by logging into your account. Afterward, kindly reply back to this public post for us to be notified.

    We'll await for your response.

    Thank you.

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