Windows 7 movie maker, has black screen but has audio

All video clips play perfectly in Windows Media Player as well as Quicktime...  Only Movie Maker 2012 seems to have a hard time even displaying content that it creates...

Nothing appeared out of the ordinary (no errors indicated) in Media Info and I already performed all the other tasks you suggested.  Movie Maker 2012 will not even preview the title screens, images or anything - the images and video appear in the storyline but none of the title screens or text will display in the story line.  I have already converted my original mp4 video clips to AVI format and those will not preview or export either even though the audio is preserved in the exported video.  Any other ideas?

Hello Eric,

Welcome to Microsoft Community Forum. I understand that you're having issues on black screen within you Movie Maker. I will assist you on your inquiry.

We would like to verify if you've already checked the codecs within your computer. Note that audio and video require codecs to play the file and it’s important to have the right codecs installed or updated in your PC.

• Try running the Microsoft FixIt tool for codecs: **FixIT**

-Media info will be able to identify any issue with missing or faulty codecs and whether it's already in your computer or not: **Media Info**

As for the Mediainfo, please follow the steps provided below on how to use the program:

1. Download Mediainfo
2. Install the program
3. Run the program
4. Open your movie file using Mediainfo
5. Switch the view of your mediainfo to text. To do this, click the View button on the upper left part of the window and click text
6. When you see the codec that you're lacking, please download it. You can search for the codec in **http://bing.com**

Note: If you can't find the codec you need, try converting the video to a supported format (eg. .wmv for movies, .jpeg/.jpg for photos and .wma for audio) and then add it to your Windows Movie Maker project.

You should also check your video card is up to date. Movie Maker makes extensive use of the video card GPU (graphics processing unit). The display driver affects the reliability, performance, and compatibility of the video card with different software.

To determine the version and video card driver date, run the DirectX Diagnostic Tool (dxdiag):

DirectX Diagnostic Tool

1. Click on Start button and type “dxdiag” in the Search programs and files box and press Enter key on the keyboard.
2. Click on the Display tab and you will see the driver details including the driver version.
3. If your video card driver seems outdated please go to the video card driver manufacturer and see if a newer version is available.

Example:

**http://www.nvidia.com/Download/index.aspx?lang=en-us**

**http://support.amd.com/us/gpudownload/Pages/index.aspx**

**http://downloadcenter.intel.com/**

Please let us know the result afterwards.

Thank you.

I have the same problems with Movie Maker 2012, so I uninstalled it and installed Movie Maker 2011 - it too has the same problems with a black screen on preview.  It will import all pictures, video, etc but will not allow me to preview my movie.  When I export the video, the photos, transitions, text display in the movie correctly but the video clips are a black screen but the audio plays.

I have tried all of the suggestions in this forum on updating video drivers, Direct X, Fixit, etc and nothing will correct the problem.  My computer is a Samsung NP700Z5B-S01UB notebook running Windows 7 64-bit Home Edition.  It is entirely patched and updated according to all the checks performed.

I have to get a video to a customer ASAP and need to get this problem resolved ASAP