Windows 8 Store Not Working

Anonymous
2013-03-01T01:45:46+00:00

Hello, I have a Samsung 7 series Chronos Laptop running on Windows 8. I have been having some issues with the microsoft store! It just has the store symbol and it does not even have the spinning thing in order to show that it is loading. I have tried restarting my laptop and opening it again but nothing seems to do it! Please help!

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-03-01T16:00:10+00:00

Hello Maheeb,

Welcome to Microsoft community where you will get best solutions for Windows related issues.

I understand that you have hard time opening Microsoft Store in Windows 8. I would definitely help you in fixing this issue.

Let us start with couple of questions:

1.       Which account are you using to login, Microsoft or Local account?

2.       Do you have proxy server enabled on Windows 8?

3.       Is the issue specific with Windows Store or with other applications as well?

Perform the following troubleshooting methods to fix the Store issues:

Method 1:

I would suggest you to run Windows 8 App troubleshooter to diagnose and fix the issue.

You can download the app troubleshooter form this link “Windows 8 App Troubleshooter”.

Method 2:

If you are using Microsoft account, then I would suggest you to switch to Local account and then check how the apps work.

Follow these steps to switch from Microsoft to Local account.

a.       Press “Windows key +W”.

b.      Type “users” without quotes in the search box.

c.       Then select “Users” from the left panel.

d.      You will get an option “Switch to a Local account” right below your user account name.

e.      Select “Switch to a local account” option.

f.        Enter the required details.

g.       Then login to the local account then check how the apps work.

If you are using Local account, then I would suggest you to switch to Microsoft account and then check how the apps work.

Follow these steps to switch from Local account to Microsoft account:

a.       Press “Windows key +W”.

b.      Type “users” without quotes in the search box.

c.       Then select “Users” from the left panel.

d.      Select “Switch to Microsoft account” right below your user account name.

e.      Enter the required details.

f.        Restart the computer and then try to login using new Microsoft account.

Method 3:

If that doesn’t work, then I would suggest you to create a new user account and then check how the apps work with new user account.

Follow these steps:

a.       Press “Windows Key + W”.

b.      Type Users in the search box and select “Users” option from the left panel.

c.       Select “Add Users” under “Other users” option.

d.      Add the user profile details.

e.      Then login to the new user account and then check if this fixes the issue.

I hope this helps you to fix the Store issue. If the issue persists or you have any other issues with Windows, please do post it in Microsoft Community. We would be happy to help you.

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  1. Anonymous
    2014-01-16T04:25:32+00:00

    For me, I had to go into Account Settings and it wanted me to validate my MicrosoftId password again. Once I did that, the Store magically started working again.

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  2. Anonymous
    2013-05-05T15:52:11+00:00

    I finally resolved my issue with the Windows Store and the prompt that I'm not connected to the internet.  I installed CCleaner from piriform.com and ran the analysis and cleanup tool.  I failed to capture all of the output to send to Microsoft (that was an afterthought) so they could review but all said and done, this ten minute exercise with CCleaner fixed my problem.  Others may want to try this until such time that Microsoft gives us a fix.  Good Luck!

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  3. Anonymous
    2013-03-24T23:10:59+00:00

    I am REALLY annoyed about not being able to do many different things all of a sudden.

    When I tap on the following tiles:

    STORE

    WEATHER

    GAMES

    HEARTS

    SPADES

    CALENDAR

    MESSAGING

    MUSIC

    I gave up after compiling this list simply sit and have the insipid circle go clockwise around and around and around and...

    I did a complete new antivirus scan with Defender. I attempted to go to store without the firewall or the antivirus turned on

    I did as Satish stated, and downloaded the app trouble shooter. It found two problems in the "security area", corrected if, but crashed Mozilla in the process.

    I also made sure that I signed in at ******@local.rr.com when I rebooted, following his instructions

    Since this is taking a while to compose, that weather tile I clicked on to get a more detailed forecast for my local area is still "spinning" there have been times when the tile for "store" sat  and spun for an entire session.

    I appreciate your helping with this issue.

    BTW why do I have to sign with username @local.rr.com?

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  4. Anonymous
    2013-03-21T20:27:35+00:00

    Every time I tried to connect to the Microsoft Store from my Windows 8 device, it would give me the message "Your PC isn't connected to the Internet.  To use the Store, connect to the Internet and then try again."  If I tried to open Internet Explorer I could browse the web, so I was definately connected.  It turned out that the time and date on my device were off by 1 month.  Once I fixed the time and date I was able to access the Microsoft Store with no other issues.

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