This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi my new Lumia 720 sometimes freeze up and only way out is a reset..... Any tips please? Is this a known issue? Is there any fix update planned to be released?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
my lumia 720 has stopped working from yesterday. the phone switches off automatically. on pressing the power on key the phone goes to nokia screen and then shows a sad face with blue screen. what should i do? I have tried doing soft reset/ hard reset/ and also connected phone to nokia care suite but none of them seem to correct the problem going on in the phone.
Good day, Shubham_Ghadage. It's nice to see you in our community.
Is the phone working fine now? If yes, that's good news. ;-) If no, let us help you with your concern. Are you doing a speficic task on the phone before this happened? Check this link: http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA141347 and try the fix provided. The link is intended for the US.
By the way, Nokia Suite does not support Lumia phones.
Keep us posted.
I'm having Nokia Lumia for slightly over 1 year. Currently latest Cyan update 8.1 is installed on my phone.
Sometime back I started facing problem of screen freeze, mostly within a mail client while opening, reading or closing mail message.
I have done Vol-down with Lock buttong possibly more than 100 times in last 4 weeks.
I tried various things and did a phone reset using 'about' in settings. But, problem continued even when I was setting up the phone after the reset!
So, clearly problem is not with OS or app installation. Then I removed my 16 gb microsd card. Problem still persisted. Then turned off 'glance' app. Then turned off 'Skype'. Nothing seems to work.
When screen freeze happens, if I wait patiently for say 3 to 5 minutes usually it starts working again. Of course, sometimes phone reboots or freezes with only recourse being Power+Vol-minus.Most of time when it feezes the message on top left corner is 'Loading message..' or 'Resuming' on centre of the screen or plain white screen with no text or image.
But, even after retbot problem continues. It seems that when freeze happens phone's memory reduces from 512 mb to say 1 mb. Phone becomes extremely slow, but most time it is able to come back to life gracefully.
But, this is very annoying because reading of mails has become a nightmare.
Any help would be appreciated.
