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Hi my new Lumia 720 sometimes freeze up and only way out is a reset..... Any tips please? Is this a known issue? Is there any fix update planned to be released?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Good day, Shubham_Ghadage. It's nice to see you in our community.
Is the phone working fine now? If yes, that's good news. ;-) If no, let us help you with your concern. Are you doing a speficic task on the phone before this happened? Check this link: http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA141347 and try the fix provided. The link is intended for the US.
By the way, Nokia Suite does not support Lumia phones.
Keep us posted.
my lumia 720 has stopped working from yesterday. the phone switches off automatically. on pressing the power on key the phone goes to nokia screen and then shows a sad face with blue screen. what should i do? I have tried doing soft reset/ hard reset/ and also connected phone to nokia care suite but none of them seem to correct the problem going on in the phone.
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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I have Lumia 720. I have purchased it in March'14 and it was well it 3 months but now it hangs and freezes a lot.
I took help from @NokiaHelps on twitter.
They told to reset, hard reset and even recovery from nokia software recovery tool and I did all the things they guided but still the problem of freeze and hang continues.
What to do? I think its defective piece? Please help!
Thanks.
