KB2670838 installation and igdpmd64.sys blue screen

Anonymous
2013-03-01T07:51:21+00:00

Helllo,

yesterday (2013-02-28) I installed the update KB2670838 as sugested by the notice.

Afterwards I have a blue screen when using IE9.

The problem came up just after the selection of some text in IE 9 ...

and every time i tried to do so...

I tried many times with diferent programs by selecting any text and the problem wasn't there...

I tried other browsers and selecting wasn't a problem...

The file pointed out in the blue screen as responsible for the crash was igdpmd64.sys

said to be related with the Intel graphics card.

After looking here and there in forums and advices i decided to look for recent updates

and i noticed the one of Yesterday on graphical matters.

I removed it and hellas... now it is working well.

For information and for advice because the update is said to be advisable to be installed.

=======  My system =======

Computer: HP pavilion g6 Notebook

System: Windows 7 SP1 Home Premium Korean

System type: 64bit

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz

Memory: 4.00GB

Graphics: Mobile Intel(R) HD Graphics

Graphic adaptor version: 8.810.4.5000

DirectX version: DirectX 10

Browser: IE 9

Is there someone with similar problem that mannaged to install this update?

Or is that a bug on the update package that will be corrected?

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-03-01T13:06:38+00:00

Try removing KB2670838. It is currently causing many problems. http://windows.microsoft.com/en-US/windows7/Remove-an-update

To hide the update to prevent it reinstalling select Start, All Programs, Windows Update, Check for Updates. When the list of available updates appears right click on KB2670838 and select Hide.

Was this answer helpful?

50+ people found this answer helpful.
0 comments

41 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2015-10-29T21:45:08+00:00

    Same problem except Windows 10 HP G7

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-08-12T08:37:53+00:00

    Hi, I have the same problem but diferent computer.

    I have an laptop Lenovo G570 and the operating system is Windows 7 Professional (I bought it with the computer) and I have the blue screen problem.

    In the blue screen the file that is pointed is igdpmd64.sys, but I can't find the update KB2670838. What should I do?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-01-27T16:24:16+00:00

    Thank you so much for posting this. Totally fixed same issue on my HP DV6.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-01-14T12:46:09+00:00

    Francisco

    Did you provide feedback to KB Article 2834140. The link is near the end of the Article. You usually get an automated acknowledgement and otherwise little else. However, I have seen additional bits added to TechNet Articles about Bug Check Codes which I like to think may have resulted from my own feedback.

    Was this answer helpful?

    0 comments