Poor font rendering in Windows 8 (blurry text)

Hello Guys,

I had same issue: blurry text in IE10 and office 365. OS = Win 8 pro.

So I decided to get rid of IE and use office 2010 instead of Office 365.

I think There is only one chance that MS will start taking steps to resolve these issues, ONCE THEY EXPERIENCE SALES DECLINE from office 365 product. My decision was not to buy Office because of this issue. I don't believe any messages from users to support service to take any effect to MS.. since this problem lasts since beta of the new office was released. I hope MS will do something with this, i like Windows and don't really want to change OS

Jamie,

I also contacted MS as you suggested:

_____________________________

PRODUCT

Windows

QUESTIONS OR COMMENTS

Message: Please refer to the following thread and READ ALL 19 PAGES of it before responding.

http://answers.microsoft.com/en-us/windows/forum/windows\_8-performance/poor-font-rendering-in-windows-8-blurry-text/f52a2002-d748-485c-8b9c-4862806ea94a?tm=1371722607335&page=1

Text in IE10 and Office 2013 is so blurry and headache inducing I cannot use these products at all.

I had to revert to Windows 7 and Office 2010 to get clear text so I could use my PC.

Please advise if anything is being done about this font rendering issue.

________________________________________

This is the response I got:

Thank you for contacting Microsoft Customer Service.

In order to assist you with your issue, I will need additional information:

* The task you are trying to accomplish

* The steps you performed and where the process failed

* The exact and complete wording of any error message you received

* The Microsoft product/service

Once I have these details, I will be able to determine the appropriate resources to assist you.

I appreciate your patience and look forward to your reply.

Thank you,

[                      ]

Microsoft Customer Service Representative

____________________________________________

Clearly, the Customer Service Rep cannot even be bothered reading the thread as I requested.

If she had read it, she would not have provided such a ridiculous canned response.

What hope have you got when you get a mindless response like this?

What I got back from Microsoft was:

"Thank you for contacting Microsoft Customer Service.

For this kind of concern, please contact our Microsoft Support Professional at 1-800-936-5700. They are open Monday through Friday, 5:00 AM to 9:00 PM (PST); Saturday and Sunday, 6:00 AM to 3:00 PM (PST).  They can provide you better assistance on this issue.

Please let me know if you have other concerns.

Thank you,

[poor, innocent MS worker]

Microsoft Customer Service Representative .. Meet the new Windows 8"

I am not going to call them from the UK. Least of all since there is no solution. But If more people send a request for support to

https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1539

they may begin to wake up.

It is so hard to break through their turtle shell when they have their head, feet and tail tucked in.

I almost returned my new computer to Dell.  With a 24 in. monitor, the fuzzy font problem is very noticible.  Dell tech support updated my video card driver no avail.  Then their tech fellow came to my house and changed the video card, again to no avail.  He did notice the problem and told me I should switch to an Apple computer.  The Dell tech people said they are going to report the problem to Microsoft, but I'm not optimistic.  The press has reported that the sales of Dell computers are down significantly because of Win 8.  I suspect that the fuzzy font problem is being kept quiet so as not to hurt sales further.  So Microsoft has managed to delived low-def graphics in a high def world.  Management has become profoundly unreponsive and will continue to pay the price.

It was a really interesting link anyway, even if it does not begin to address the underlying issues here.