CSWUK
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
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After using this computer for 7 months (bought it new last November) and iTunes worked perfectly well until one day it stopped displaying the device option( the one that shows what iPhone or I pad..etc you got connected) and then you can sync the devices. but this went missing and iTunes could not re-download it.
I have contacted Apple support and gone through all options to remove and re-download iTunes.. but didn't' work. Each time, after downloading most of the programme - it stops to give the following message:
iTunes: Service 'Apple Mobile Device' (apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
Please help
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CSWUK
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
If uninstalling AMDS in the control panel does not work, go to program files/common files/apple mobile... and just delete everything in there. Something there has to be removed to work around the installation error.
Thanks! This worked!
OK I'VE GOT IT!!!! with the help of reading through the previous posts above.
heres what i did:
- run the add/remove program (control panel).
- uninstall ALL Apple programs (itunes says to start with itunes, then quick time, bonjour and then finally AMDS (apple mobile device support). you might have to close the add/remove program and open it again so that AMDS will not appear on the list.
- RESTART/REBOOT YOUR COMPUTER!!!
- go to itunes.com, download the newest version, save it to your desktop, RIGHT CLICK the icon and select RUN AS ADMINISTRATOR.
- when itunes is done being installed, **DO NOT, I REPEAT DO NOT** click finish just yet.
- plug in your device (iphone, ipod) to the USB cord, you'll see a window pop up in the lower right hand corner...that is your computer searching and installing the device driver.
- after the driver is installed you can click FINISH on the itunes installer.
This worked a treat thanks very much
could NOT remove AMDS - tried many different ways. So I just left it on, rebooted and did the rest. It worked. so far. thx