Cannot install/uninstall Microsoft Mouse And Keyboard Center!

Anonymous
2012-11-12T11:35:47+00:00

Hi, i was having trouble with the Microsoft Mouse and Keyboard Center because it didn't identify my Touch Mouse correctly (listed it as HID-compliant device and not by its name like my Sidewinder X4 keyboard). I uninstalled it from Add/Remove Programs and i also uninstalled the drivers for my mouse AND my keyboard (because it showed a Dual Receiver Device in device manager). I rebooted my computer but when i tried to install the drivers again through the Mouse and Keyboard installation process i got an error message telling me that it was already installed. I uninstalled it again ( the "ghost" of it was still listed in Add/Remove programs) and rebooted. When i tried to reinstall it i got again the message that was telling me that it was already installed. This is when the weird stuff began happening. The program was once again listed in Add/Remove programs (this time with its icon and not just a "ghost"). I tried to uninstall it and got a message telling me that the uninstallation process could not procced because some files of the original installation were corrupted or missing. But now the program was listed in the start menu of Windows and when i double clicked it it began an installation process which stopped immediately returning a message that mkc.msi was missing from a temporary file of My Documents and it could not proceed, So now i cannot neither install nor uninstall the damned thing. I tried to roll back my computer but it didn't solve any problems. I suspect that some registry entries weren't deleted properly during the first uninstallation process. I don't want to mess with the registry by myself at least not until i am sure which registry entries are created by and related with the program. Any help would be appreciated.

Thanks in advance

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-11-13T05:19:25+00:00

Hello spmisik,

Thank you for asking the Question!

Sorry to know that you face issues with Microsoft Mouse And Keyboard Center . As I get it right you cannot install/uninstall Microsoft Mouse and Keyboard Center.

I need to ask you a few questions in order to assist you in a better way.

 1. Does the issue persist with a particular application?

 2. Were there any changes (hardware or software) made to the computer prior to the issue?

Run the fixit and check.

**Fix problems with programs that can't be installed or uninstalled** 

Reply to us if you face any issues with Microsoft Mouse and Keyboard Center  or any other Windows Issue, and I would be glad to assist you again and try to rectify the issue as early as possible.

Have a nice day!

Hope this information helps.

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  1. Anonymous
    2013-10-26T02:09:03+00:00

    All I can add to this is "AMEN"....they really don't care that much. I have a new keyboard on order and will refrain from purchasing any Microsoft labeled hardware in the future. I also will advise all who ask to do the same.

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  2. Anonymous
    2013-10-26T02:49:55+00:00

    For a generic piece of software that is supposed to support multiple Microsoft Mouse and Keyboard products, this is one reason why Microsoft have never provided reasonable support past the sale of their hardware products.

    Today, Microsoft wants to become a leader on hardware devices, yet they continue to build a poor reputation for hardware products.

    Too many pieces of Microsoft hardware have ended up in the trash, for us to ever support Microsoft as a serious hardware vendor.

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  3. Anonymous
    2013-10-27T12:33:09+00:00

    Yes it is sad - they actually did a nice job on the hardware, but a software package that does not uninstall properly, from the OS creator - really hard to justify that in any way. And on top of that they apparently do not monitor the forums or don't care.

    I did forget to post the following - I was able to work-around the lack of programming prowess, maybe it will work for others (use at your own risk):

    • Do an uninstall of MMKC if it is still listed
    • Then start RegEdit (as always be careful as you can cause serious problem using RegEdit - but since the software creator leaves us no other options you have to risk destroying your OS)
    • Search for and delete every KEY containing  "IntelliType"
    • Reboot and let the PC recognize the keyboard using the standard drivers

    After that I was able to install the latest version of MMKC.

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  4. Anonymous
    2013-10-27T12:53:21+00:00

    There are many Microsoft branded products over the years which become useless pieces of landfill when Microsoft looses interest in the product and in this case perhaps this Hardware team no longer exists as Microsoft is more focused on Shareholders than customer satisfaction. However it is a questionable strategy as customers eventually walk away when the products life cycle is cut short.

    Thanks for the workaround! We agree that the hardware is of high quality, just disgraceful that continued support for Microsoft Hardware products fails the product.

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