Cannot install/uninstall Microsoft Mouse And Keyboard Center!

Anonymous

Hi, i was having trouble with the Microsoft Mouse and Keyboard Center because it didn't identify my Touch Mouse correctly (listed it as HID-compliant device and not by its name like my Sidewinder X4 keyboard). I uninstalled it from Add/Remove Programs and i also uninstalled the drivers for my mouse AND my keyboard (because it showed a Dual Receiver Device in device manager). I rebooted my computer but when i tried to install the drivers again through the Mouse and Keyboard installation process i got an error message telling me that it was already installed. I uninstalled it again ( the "ghost" of it was still listed in Add/Remove programs) and rebooted. When i tried to reinstall it i got again the message that was telling me that it was already installed. This is when the weird stuff began happening. The program was once again listed in Add/Remove programs (this time with its icon and not just a "ghost"). I tried to uninstall it and got a message telling me that the uninstallation process could not procced because some files of the original installation were corrupted or missing. But now the program was listed in the start menu of Windows and when i double clicked it it began an installation process which stopped immediately returning a message that mkc.msi was missing from a temporary file of My Documents and it could not proceed, So now i cannot neither install nor uninstall the damned thing. I tried to roll back my computer but it didn't solve any problems. I suspect that some registry entries weren't deleted properly during the first uninstallation process. I don't want to mess with the registry by myself at least not until i am sure which registry entries are created by and related with the program. Any help would be appreciated.

Thanks in advance

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Anonymous

Hello spmisik,

Thank you for asking the Question!

Sorry to know that you face issues with Microsoft Mouse And Keyboard Center . As I get it right you cannot install/uninstall Microsoft Mouse and Keyboard Center.

I need to ask you a few questions in order to assist you in a better way.

1. Does the issue persist with a particular application?

2. Were there any changes (hardware or software) made to the computer prior to the issue?

Run the fixit and check.

**Fix problems with programs that can't be installed or uninstalled**

Reply to us if you face any issues with Microsoft Mouse and Keyboard Center or any other Windows Issue, and I would be glad to assist you again and try to rectify the issue as early as possible.

Have a nice day!

Hope this information helps.

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67 additional answers

Anonymous

2013-07-07T15:24:48+00:00

I have the same problem. I ran the Fix and was able to select Microsoft Mouse and Keyboard Center. After a reboot, I still can not reinstall. Program is saying it is still installed. I ran the fix again but MMKC is not listed. There is an option to step through a manual remove but I do not know GUID of the program. So I'm stuck. I have no idea why the install program will not uninstall (like many do) or will not allow the install over top of current install (like many do). SO the install program says it is already installed - however it seems to be the only piece of code that can see currently installed version as it is not in Add/Remove; the FixIt doesn't see it either...
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Anonymous

2013-08-24T10:15:58+00:00

We have the same problem, fix-it removed it from installed programs, but when trying to reinstall it thinks it is already installed and we can not proceed. We need a solution that will allow us to reinstall the mouse and keyboard centre!
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Anonymous

2013-10-22T22:18:23+00:00

is there ever going to be a fix for this problem? I have uninstalled mmkc software and removed the drivers and it still wont reinstall the mmkc software. I guess I'll have to buy a new multimedia keyboard from someone other than Microsoft. What a shame to have hardware that is now junk as there is no fix to a software problem. Logitech is my next move. You would think that a software company like microsoft could fix a software problem. Maybe I am expecting too much
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Anonymous

2013-10-26T01:25:00+00:00

I can not believe they have such a poor piece of software. Out of the hundreds and hundreds of software programs I've installed over the years - I've never seen something like this, and this from the software company that created the operating system on which it is installed! Just let the software install regardless if it thinks the software is already installed. MS, you know a pop-up window that says "this software is already on your PC, would you like to install anyway?" What are we talking 3 lines of code... Or like a ton of other software companies, create a complete uninstall tool that works to remove MMKC. This post goes back to last year and people are still having this issue!
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