Cannot install/uninstall Microsoft Mouse And Keyboard Center!

Anonymous
2012-11-12T11:35:47+00:00

Hi, i was having trouble with the Microsoft Mouse and Keyboard Center because it didn't identify my Touch Mouse correctly (listed it as HID-compliant device and not by its name like my Sidewinder X4 keyboard). I uninstalled it from Add/Remove Programs and i also uninstalled the drivers for my mouse AND my keyboard (because it showed a Dual Receiver Device in device manager). I rebooted my computer but when i tried to install the drivers again through the Mouse and Keyboard installation process i got an error message telling me that it was already installed. I uninstalled it again ( the "ghost" of it was still listed in Add/Remove programs) and rebooted. When i tried to reinstall it i got again the message that was telling me that it was already installed. This is when the weird stuff began happening. The program was once again listed in Add/Remove programs (this time with its icon and not just a "ghost"). I tried to uninstall it and got a message telling me that the uninstallation process could not procced because some files of the original installation were corrupted or missing. But now the program was listed in the start menu of Windows and when i double clicked it it began an installation process which stopped immediately returning a message that mkc.msi was missing from a temporary file of My Documents and it could not proceed, So now i cannot neither install nor uninstall the damned thing. I tried to roll back my computer but it didn't solve any problems. I suspect that some registry entries weren't deleted properly during the first uninstallation process. I don't want to mess with the registry by myself at least not until i am sure which registry entries are created by and related with the program. Any help would be appreciated.

Thanks in advance

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-11-13T05:19:25+00:00

Hello spmisik,

Thank you for asking the Question!

Sorry to know that you face issues with Microsoft Mouse And Keyboard Center . As I get it right you cannot install/uninstall Microsoft Mouse and Keyboard Center.

I need to ask you a few questions in order to assist you in a better way.

 1. Does the issue persist with a particular application?

 2. Were there any changes (hardware or software) made to the computer prior to the issue?

Run the fixit and check.

**Fix problems with programs that can't be installed or uninstalled** 

Reply to us if you face any issues with Microsoft Mouse and Keyboard Center  or any other Windows Issue, and I would be glad to assist you again and try to rectify the issue as early as possible.

Have a nice day!

Hope this information helps.

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  1. Anonymous
    2014-10-14T04:54:56+00:00

    currently, I can find MMKC

    in my Programs and Features list

    as well in any uninstalling softwares

    on my OS.

    Excellent - so glad it worked!  Really hard to believe we all have to go through this!!  There must be absolutely no internal process for the Microsoft employees monitoring this forum to submit issues - or they are not even trying to submit this issue.  I have never seen an install so pathetic as this, nor an uninstall process so bad.  I'm still in shock that this is actually Microsoft.  Seriously one line of code - it really needs more than just that, but at least they could have done the very minimum to support their customers.  No, not even the very minimum was done in over a year.  And they still sell these keyboards! 

    It would appear that "Microsoft Community" is everyone except Microsoft.

    This whole issue is now so old and no official solution is pathetic, Since Microsoft clearly are not interested in support of their own branded products we have approached the issues differently, We have alerted computer sales people to this thread. While the sales people will decide between customer loyalty and commissions, most we have discussed this with are horrified that this issue remains and I would suggest that most do care about selling quality products that the customer will be happy with.

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  2. Anonymous
    2014-11-05T20:42:08+00:00

    It would appear that "Microsoft Community" is everyone except Microsoft.

    This whole issue is now so old and no official solution is pathetic, Since Microsoft clearly are not interested in support of their own branded products we have approached the issues differently, We have alerted computer sales people to this thread. While the sales people will decide between customer loyalty and commissions, most we have discussed this with are horrified that this issue remains and I would suggest that most do care about selling quality products that the customer will be happy with.

    Agreed and thank you for sharing the thread. This only ends up reflecting bad on channel partners that try to support these products. The cumulative cost for all involved is huge, verses someone spending an hour to fix this.  At lease we have a homegrown fix posted that may help some in the same situation.

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  3. Anonymous
    2014-11-05T21:15:51+00:00

    I have given up buying Microsoft Keyboards for my customers.  This issue is beyond a joke.

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  4. Anonymous
    2014-11-05T22:39:29+00:00

    It would appear that "Microsoft Community" is everyone except Microsoft.

    This whole issue is now so old and no official solution is pathetic, Since Microsoft clearly are not interested in support of their own branded products we have approached the issues differently, We have alerted computer sales people to this thread. While the sales people will decide between customer loyalty and commissions, most we have discussed this with are horrified that this issue remains and I would suggest that most do care about selling quality products that the customer will be happy with.

    Agreed and thank you for sharing the thread. This only ends up reflecting bad on channel partners that try to support these products. The cumulative cost for all involved is huge, verses someone spending an hour to fix this.  At lease we have a homegrown fix posted that may help some in the same situation.

    We have seen so many Microsoft Hardware products that simply have a limited life cycle where the product does not survive an OS version upgrade due to discontinued development of the driver\software. Yet, the disappointing thing is that the build quality of the Microsoft branded hardware is typically very good and can survive many years. Many channel partners do a fantastic job to provide support for the Microsoft Brand however Microsoft has to commit to longer life cycles for their products which in turn supports the channel partners, after all other brands seam to have made that commitment and that compliments and adds to brand reputation.

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