Touchpad not working on Windows 8

Anonymous
2012-11-08T17:55:00+00:00

My touchpad is not working after upgrading to Windows 8 Professional. I have a Lenovo Ultrabook u300s, the

touchpad i believe is Cypress Trackpad. The mouse cursor simply doesnt move but I notice if I click the button it will response. I have installed the latest driver from manufacturer support website. The only way

i can get it work is to remove the driver, but the standard drivers by Windows doesn't have the palm detection. Notice also the key button (F6) to disable the touchpad doesnt work anymore

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-04-05T10:02:45+00:00

Hi 

I just had this problem with my Packard bell windows 8 laptop, i tried different ways to sort it and nothing worked. i went onto my laptop settings and i had locked my touch pad without realizing and now it works fine, might be worth checking. hope this helps.

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Anonymous
2013-05-04T03:48:15+00:00

This was so simple to fix. Anyone who is having this problem, just look at your function buttons on your laptop. If yours is anything like mine, then you have to press fn before pressing f2. If so, then, look at the keys and there is one with a little image of a mouse/no-mouse. On mine, it is key f5. When pressed without the fn button it locks the mousepad. With that said, I inadvertently locked my mouse after trying to press f5 to refresh a webpage. Hit it just once, and the lock comes off.

That is a seriously pesky feature...

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  1. Anonymous
    2012-11-09T06:32:54+00:00

    Hi,

    Thank you for posting the question in Microsoft Community.

    I am sorry for the inconvenience.

    Let us refer the following methods:

    Method 1:

    I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

    Follow these steps to run the troubleshooter:

    a.       Press “Windows key + W”.

    b.      Type “Troubleshooting” without quotes in the Search box and hit enter.

    c.       Select “Hardware and Sound” from the Troubleshooter Window.

    d.      Select “Hardware and Devices” under Devices option.

    e.      Follow the On Screen instructions.

    Method 2: Un-install and re-install touch pad drivers from the manufacturer’s website and see if that helps:

    Step 1: un-install the drivers:

    Follow these steps:

    a.       Press “Windows Key + W” from the keyboard.

    b.      Type “device Manager” without quotes in the search box and hit enter.

    c.       Right click on the touchpad drivers and select “Uninstall”.

    d.      Restart the computer once it is uninstalled.

    Step 2: Download the latest touchpad drivers for “Windows 8” from manufacturer’s website.

    Hope the information helps. Please reply to assist you further.

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  2. Anonymous
    2012-11-11T08:21:32+00:00

    Hi there,

    Thanks for the reply.

    I tried both of the methods you suggested but unfortunately it doesn't work at all. I downloaded the official driver from http://support.lenovo.com/en\_US/downloads/detail.page?DocID=DS030932

    Not sure it is manufacturer problem or not.

    I can see the hardware is detected by driver, and the cypress trackpad icon is available at my system tray.

    Is it somewhere in windows 8 I need to switch it to normal mode?

    thanks in advance

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  3. Anonymous
    2013-02-05T03:59:58+00:00

    Press FN+F1 or F2

    Or

    Press Alt+F1 or F2

    Keep on enabling and disabling it until it is enabled/works. I did this on my Sony Viao E series.

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