Touchpad not working on Windows 8

Anonymous
2012-11-08T17:55:00+00:00

My touchpad is not working after upgrading to Windows 8 Professional. I have a Lenovo Ultrabook u300s, the

touchpad i believe is Cypress Trackpad. The mouse cursor simply doesnt move but I notice if I click the button it will response. I have installed the latest driver from manufacturer support website. The only way

i can get it work is to remove the driver, but the standard drivers by Windows doesn't have the palm detection. Notice also the key button (F6) to disable the touchpad doesnt work anymore

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-05T10:02:45+00:00

Hi 

I just had this problem with my Packard bell windows 8 laptop, i tried different ways to sort it and nothing worked. i went onto my laptop settings and i had locked my touch pad without realizing and now it works fine, might be worth checking. hope this helps.

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Anonymous
2013-05-04T03:48:15+00:00

This was so simple to fix. Anyone who is having this problem, just look at your function buttons on your laptop. If yours is anything like mine, then you have to press fn before pressing f2. If so, then, look at the keys and there is one with a little image of a mouse/no-mouse. On mine, it is key f5. When pressed without the fn button it locks the mousepad. With that said, I inadvertently locked my mouse after trying to press f5 to refresh a webpage. Hit it just once, and the lock comes off.

That is a seriously pesky feature...

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  1. Anonymous
    2013-04-17T23:35:39+00:00

    I have an older laptop, a Benq R56, good specs when new and much faster since I upgraded to Windows 8. The onIy issue I've had is the touchpad is overly sensitive and the cursor jumps all over the place, so is often worse than useless, forcing me to use the arrow keys etc. I can't get an updated driver from the laptop manufacturer as they've stopped producing laptops so no new drivers for Windows 8. 

    However yesterday I downloaded a Windows 8 driver from Synaptics and it works perfectly now. Very happy!

    Here's the address: http://www.synaptics.com/resources/drivers

    After it downloads just double click on it, follow the prompts and it will install, then reboot.

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  2. Anonymous
    2013-04-06T03:48:51+00:00

    Hi

    I took the laptop to Samsung repair centre in Dubai as instructed by their call centre, you will not believe, they refused to give me service as I have changed the original OS of the laptop. I got the OS upgrade option from their authorised dealers in Dubai at the time of purchase and upgraded as guided by the SAMSUNG site. now when faced with problems they completely disowned this and driving me to change the OS. What a service!!!

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  3. Anonymous
    2013-03-15T02:57:03+00:00

    I have the same problem with my Samsung ultra book with upgraded windows 8.Initially it did not work, then it started working with some updates, now again it is not working properly. all my software is up both from Samsung and windows. Looking for support

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