Can't create recovery drive on this PC

Anonymous
2012-11-10T16:19:44+00:00

Hi guys,

Just tried to create a recovery USB drive. But I find that "We can't create a recovery drive on this PC. Some required files are missing. To troubleshoot problems when your PC can't start, use your Windows installation disc or media."

Uh?

Is a fresh Windows 8 x64 (RTM) installation. Only thing that I can think of is it has UEFI and Secure Boot enabled.

Ideas?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-02-05T23:38:40+00:00

    Hello-This problem was corrected by Win8.1. Update to Win8.1.

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  2. Anonymous
    2014-02-22T17:45:13+00:00

    I have this same problem and I have Win8.1!

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  3. Anonymous
    2014-02-23T03:32:16+00:00

    Somehow I was able to reinstall win 8.1 via the store. This fixed problem. Now I can't remember how I did it.

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  4. Anonymous
    2014-06-26T21:33:41+00:00

    Really, Sandeep!  Aren't you people even embarrassed by offering "answers" that do not address the question posed?  This matter of an error message in creating a recovery drive is a very real problem.  Telling us what we already know is more than unhelpful, it's demoralizing. As a 30 years user of Microsoft products, my disappointment in Windows 8.1 - and the support people's cavalier disregard of legitimate queries - is acute.

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  5. Anonymous
    2014-06-27T05:46:29+00:00

    Are you sure that "Sandeep" is part of Microsoft?  Most of the people who post in this Forum are just normal Windows users, like you and me, and with no connection to Microsoft other than we use their operating system and spend some of our free time trying to help other Windows users, sometimes we are unsuccessful, but at least we tried.

    The more official way to contact Microsoft might be via Phone Support.  You can speak to the first phone operator, then the Supervisor if not resolution is forthcoming, and then get any unresolved problem "escalated" up the levels of Support. 

    E-mail Microsoft Customer Service

    https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1539

    Microsoft Support: Contact Us

    http://support.microsoft.com/contactus/?ws=support#tab0

    Microsoft: Phone Numbers for Microsoft Technical Support

    http://support.microsoft.com/kb/319726/en-us  

    Global Customer Service phone numbers

    http://support.microsoft.com/gp/customer-service-phone-numbers/en-au

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