Asus DVD Drive not working

Anonymous
2012-11-13T19:53:00+00:00

I know there have been quite a few posts on this matter in other forums as well as this one, but none of the proposed solutions have corrected my problem.

I did a clean install of Windows 8 on my Intel SSD (C:), I have a secondary 1TB (E:) and a USB 3.0 external drive (F:).  I normally have a D: drive for the DVD drive.  I installed WIndows 8 via an Install DVD I created from the downloaded installer.  I was able to complete a clean install. 

I have been using Windows 8 with no problems till I popped a DVD with some pictures (My wedding pictures!!) into my computer. Then I realized my D: drive was no longer there....  I restarted thinking it was a fluke. I tried using multiple other DVD/CDs, but no matter what I did the DVD drive was not showing up.

First thing I thought was it didn't have a drive letter assigned, so I went into Computer Management/ Disk Management and the DVD drive was not showing up there.  Under Device Manager I can see: DVD/CD-ROM drives > ASUS DRW-24B1ST. It has a Yellow ! symbol on the drive.  I uninstalled the driver, restarted and it still had the yellow !.

I went to ASUS website and attempted to install the driver but was given an error message that the device was not found.  So I attempted to manually update the driver but get this message "Windows found driver software for your device but encountered an error while attempting to install it.  Windows cannot start this hardware device because it's configuration information (in the Registry) is incomplete or damaged. (Code 19)"

I found a forum post referencing the registry providing this command "reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001"  I ran this command as administrator, restarted my computer but still do not have a functioning driver.

Does anyone know how I can "tweak" the registry so that this DVD drive will show up and be usable again?  I do not believe there is a fault with the drive itself since it was used to install windows 8 and has been very well taken care of.  I did check to make sure it was properly plugged in to the motherboard as well.

Thank you to any and all for your help!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-11-14T04:50:05+00:00

FIXED!!!

I found the solution! So my above post will make me look like a complete idiot now, but ASUS's tech support was amazing and provided a fix!  It 100% corrected my issue and my DVD drive shows up in the My Computer window again.

Below are the instructions they sent me.  I am not sure if this is specific to the ASUS

DRW-24B1ST Drive, or if this will correct the problem with any DVD drive. 

Click on the Start --> Run, type "regedit" and click the OKExpand the HKEY_LOCAL_MACHINE key (looks like a folder) by double clicking it (or clicking the "+" next to it.)Expand the SYSTEM Key Expand the CurrentControlSet Key Expand the Control Key Expand the Class Key Please look for a key containing the following string of letter and numbers: {4D36E965-E325-11CE-BFC1-

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Anonymous
2013-04-11T19:24:26+00:00

Okay, here are the complete instructions! **Click on the Start --> Run, type "regedit" and click the OK Expand the HKEY_LOCAL_MACHINE key (looks like a folder) by double clicking it (or clicking the "+" next to it.) Expand the SYSTEM Key Expand the CurrentControlSet Key Expand the Control Key Expand the Class Key Please look for a key containing the following string of letter and numbers: High light this key by left clicking once on it On the right hand side you are looking for UpperFilters and LowerFilters under the Name column, once you find these please delete them by right clicking on them and choosing "delete" Exit the registry and restart the computer. About the issue" Your CD drive or DVD drive is missing or is not recognized by Windows or other programs", please refer to the KB314060 from Microsoft and have a test.**For some reason it doesnt like me posting the numbers..... it breaks the paragraph....  So where it says numbers, you are looking for the following..

4D36E965-E325-11CE-BFC1- 08002BE10318

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  1. Anonymous
    2012-11-14T04:54:33+00:00

    Well this is bizarre... I cant mark the forum post as answered because you don't get the Mark this as the answer option on your own posts... weird...

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  2. Anonymous
    2012-11-13T22:10:34+00:00

    Glad to hear I am not alone with the ASUS products. I have turned in a ticket with them, but from reading what their support info says, I do not think they will  be able to help me with this. So hopefully we will get lucky and someone will have the answer for us!

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  3. Anonymous
    2012-11-13T21:56:03+00:00

    I have the same problem and its a Asus laptop too . Anyone have a fixes for it ? Thanks

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