App Store: "Your PC isn't connected to the Internet."

Anonymous
2012-11-04T20:13:05+00:00

My App Store is not working right now. If I open the App Store, I get a message saying the following:

"Your PC isn't connected to the Internet. To use the Store, connect to the Internet and then try again."

Obviously, this isn't true, as I can browse the web perfectly normally with a web browser, and all other applications are able to access the internet. I have made sure my proxy settings are unchecked, so that should not be the issue. The odd thing is that the App Store was working fine about two weeks ago, but then it hit this message and it hasn't changed. Restarting the computer has no effect on the message.

Running the Music app (which I downloaded when the App Store was still working) has a similar error. When I open the Music app, and click the "Sign in" link, the following error code shows up:

"0xc00d11b2 (0x80072af9)"

I am running Windows 8 Enterprise, if that makes a difference.

Is there a solution to this issue?

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-09-04T04:49:27+00:00

Do the following steps:

Disable Proxy

If you are using proxy to connect internet please disable that, refer to the steps below to disable proxy:

  1. Press “Windows Key” + “R”.
  2. Type “inetcpl.cpl”.
  3. Go to Connection.
  4. Click on LAN Settings.
  5. Check the box which says Automatically detect settings.
  6. Uncheck the box under Proxy server.

If you are still facing issues with it, please follow the steps below:

Reset Windows Update Component.

This will reset and reregister Windows Update Components. This usually solves Windows update related problems.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

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Anonymous
2012-11-10T22:22:27+00:00

I worked with Microsoft support on this problem.

On my system we realized that the Windows Store App worked fine for other local accounts on my PC just not for my account.

While logged in as me the technician ran WSReset.exe (which clears out the Windows Store app cache) and as soon as that was done my Windows Store app started to work as it should.

Your mileage may vary, but it worked for me.

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  1. Anonymous
    2012-11-12T11:16:45+00:00

    Hi,

    I have the same problem. None of the solutions on this page work for me. This is the sequence of events:

    • installed Windows 8 pro
    • Used it absolutely fine for about 2 days
    • Installed some apps (podcast player)
    • Noticed store said I had 5 updates) 1 of which was the store
    • Store no longer connects to the internet but all other apps including the browser do (I am emailing from the very machine)
    • Tried all the suggested solutions on this page

    Windows 8 Store is broken! Shame because I like it as an OS.

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  2. Anonymous
    2012-11-11T16:33:16+00:00

    I've just tried that, but the same issue still exists. It's interesting, though, that the little number in the "Apps" box that indicates how many apps still needs updates has increased from 2 to 3, indicating that the App Store is still able to access the online app store (?!!).

    This computer is not connected to a domain; it is connected to a homegroup with no one else on it. I did remember changing the Windows Update settings somewhere in Group Policy so that it didn't use the built-in corporate update sites (with the "Updates managed by your system administrator" message near the bottom of the Windows Update screen) but rather used the Windows Update websites directly. Would that have been an issue?

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  3. Anonymous
    2012-11-06T06:41:31+00:00

    Yes, this problem is specific to the Windows Store app.  I have no problems accessing the internet (or doing anything else) using other apps.

    I upgraded from Win7 Ultimate 32-bit to Win8 Pro 32-bit.  This problem was present from the very first time I logged in to Win8.

    My computer is not on a domain.

    The network troubleshooter reported no issues.

    The modern app troubleshooter made 1 permissions change.  The behavior of the Windows Store app did not change.

    I have previously:

    • Installed all important Windows Updates
    • Rebooted multiple times
    • Checked date/time on my pc
    • checked to ensure I have no proxies configured
    • uninstalled previous antivirus solution (prior to upgrade to Win8)

    I have my Windows 8 account set to sync with the cloud.  This is not my first Win8 machine to sync to the cloud, so when I installed Win8 on this one some of my settings were presumably synced to it from the cloud. I'm suspicious that might somehow be part of the issue.

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