App Store: "Your PC isn't connected to the Internet."

Anonymous

My App Store is not working right now. If I open the App Store, I get a message saying the following:

"Your PC isn't connected to the Internet. To use the Store, connect to the Internet and then try again."

Obviously, this isn't true, as I can browse the web perfectly normally with a web browser, and all other applications are able to access the internet. I have made sure my proxy settings are unchecked, so that should not be the issue. The odd thing is that the App Store was working fine about two weeks ago, but then it hit this message and it hasn't changed. Restarting the computer has no effect on the message.

Running the Music app (which I downloaded when the App Store was still working) has a similar error. When I open the Music app, and click the "Sign in" link, the following error code shows up:

"0xc00d11b2 (0x80072af9)"

I am running Windows 8 Enterprise, if that makes a difference.

Is there a solution to this issue?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Do the following steps:

Disable Proxy

If you are using proxy to connect internet please disable that, refer to the steps below to disable proxy:

Press “Windows Key” + “R”.
Type “inetcpl.cpl”.
Go to Connection.
Click on LAN Settings.
Check the box which says Automatically detect settings.
Uncheck the box under Proxy server.

If you are still facing issues with it, please follow the steps below:

Reset Windows Update Component.

This will reset and reregister Windows Update Components. This usually solves Windows update related problems.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

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Answer accepted by question author

Anonymous

I worked with Microsoft support on this problem.

On my system we realized that the Windows Store App worked fine for other local accounts on my PC just not for my account.

While logged in as me the technician ran WSReset.exe (which clears out the Windows Store app cache) and as soon as that was done my Windows Store app started to work as it should.

Your mileage may vary, but it worked for me.

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183 additional answers

Anonymous

2013-01-05T01:22:12+00:00

I tried this plus everything else on this thread except for the Fiddler 4 Beta and it still doesn't work. None of my apps work, though IE and Mozilla browse just fine.
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Anonymous

2013-01-04T02:31:32+00:00

I just wanted to point out that I just experienced this as well, except it was on my Surface. I noticed most people have this issue when using Win 8 Pro on a desktop/laptop.

It seems to be a sporadic and intermittent problem on the Surface but it seems to correct itself after a time before going back to normal... even a restart didn't help completely (or reconnecting to the wireless).

I will do a wsreset.exe anyway to see if that helps and will report back if I have the problem again.
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Anonymous

2012-12-31T01:18:20+00:00

Try opening Command Prompt and type:

ipconfig /release + ENTER

ipconfig /renew + ENTER

I have the same issue and this works fine for me. However, it's not a definitive solution. When the issue comes up again, I have to do it again.

I would like to have a definitive solution. I'm from Brazil and using Windows 8 PRO.

Hope this finds you well.
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