App Store: "Your PC isn't connected to the Internet."

Anonymous

My App Store is not working right now. If I open the App Store, I get a message saying the following:

"Your PC isn't connected to the Internet. To use the Store, connect to the Internet and then try again."

Obviously, this isn't true, as I can browse the web perfectly normally with a web browser, and all other applications are able to access the internet. I have made sure my proxy settings are unchecked, so that should not be the issue. The odd thing is that the App Store was working fine about two weeks ago, but then it hit this message and it hasn't changed. Restarting the computer has no effect on the message.

Running the Music app (which I downloaded when the App Store was still working) has a similar error. When I open the Music app, and click the "Sign in" link, the following error code shows up:

"0xc00d11b2 (0x80072af9)"

I am running Windows 8 Enterprise, if that makes a difference.

Is there a solution to this issue?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Do the following steps:

Disable Proxy

If you are using proxy to connect internet please disable that, refer to the steps below to disable proxy:

Press “Windows Key” + “R”.
Type “inetcpl.cpl”.
Go to Connection.
Click on LAN Settings.
Check the box which says Automatically detect settings.
Uncheck the box under Proxy server.

If you are still facing issues with it, please follow the steps below:

Reset Windows Update Component.

This will reset and reregister Windows Update Components. This usually solves Windows update related problems.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

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Answer accepted by question author

Anonymous

I worked with Microsoft support on this problem.

On my system we realized that the Windows Store App worked fine for other local accounts on my PC just not for my account.

While logged in as me the technician ran WSReset.exe (which clears out the Windows Store app cache) and as soon as that was done my Windows Store app started to work as it should.

Your mileage may vary, but it worked for me.

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183 additional answers

Anonymous

2014-02-12T15:01:10+00:00

我就改正了时间，问题解决！

微软也太没人性了，这小小的时间问题也搞这么大的风波，他妈妈的爸爸一帮不顾客户体验的小比尔
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Anonymous

2014-02-06T02:51:40+00:00

It worked!! :)) Thanks. I have been battling this for months. Even took the computer back to factory settings. that fixed some issues but not the Store.
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Anonymous

2014-02-05T23:39:18+00:00

I don't know if your using Norton or something else but I fixed my problem by going to Windows "Firewall with Advanced Security on Local Computer" I found this in the Control Panel. On the right there is a box that says "Actions". I then clicked on Default Policy. All my Windows Apps then worked. Your computer has different settings for inbound and outbound connections and most likely was set on "no inbound that don't match the rules" that have been set or maybe reset by your Anti Virus. Below is what the Help button revealed on this page. Hope this helps someone.

Information about Microsoft Management Console (MMC) 3.0 is available on the web. For help getting your server connected to the Internet, see Get Connected. For more information about MMC 3.0, see Microsoft Management Console 3.0.

Microsoft has moved information about this technology to the Microsoft TechNet website, so that up-to-date information is available to you.

http://go.microsoft.com/fwlink/?LinkId=280131
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