App Store: "Your PC isn't connected to the Internet."

Anonymous
2012-11-04T20:13:05+00:00

My App Store is not working right now. If I open the App Store, I get a message saying the following:

"Your PC isn't connected to the Internet. To use the Store, connect to the Internet and then try again."

Obviously, this isn't true, as I can browse the web perfectly normally with a web browser, and all other applications are able to access the internet. I have made sure my proxy settings are unchecked, so that should not be the issue. The odd thing is that the App Store was working fine about two weeks ago, but then it hit this message and it hasn't changed. Restarting the computer has no effect on the message.

Running the Music app (which I downloaded when the App Store was still working) has a similar error. When I open the Music app, and click the "Sign in" link, the following error code shows up:

"0xc00d11b2 (0x80072af9)"

I am running Windows 8 Enterprise, if that makes a difference.

Is there a solution to this issue?

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-09-04T04:49:27+00:00

Do the following steps:

Disable Proxy

If you are using proxy to connect internet please disable that, refer to the steps below to disable proxy:

  1. Press “Windows Key” + “R”.
  2. Type “inetcpl.cpl”.
  3. Go to Connection.
  4. Click on LAN Settings.
  5. Check the box which says Automatically detect settings.
  6. Uncheck the box under Proxy server.

If you are still facing issues with it, please follow the steps below:

Reset Windows Update Component.

This will reset and reregister Windows Update Components. This usually solves Windows update related problems.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

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Anonymous
2012-11-10T22:22:27+00:00

I worked with Microsoft support on this problem.

On my system we realized that the Windows Store App worked fine for other local accounts on my PC just not for my account.

While logged in as me the technician ran WSReset.exe (which clears out the Windows Store app cache) and as soon as that was done my Windows Store app started to work as it should.

Your mileage may vary, but it worked for me.

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  1. Anonymous
    2016-03-05T23:01:05+00:00

    Man, after MANY hours screwing around with this, trying all the stuff that was suggested, on one of the MANY threads on this issue, someone said to start Internet Explorer, do Internet Options/Advanced, scroll down to Security, and check the 3 "Use TLS" boxes. That fixed it! I have no idea whether the resets, scans, etc., etc. did anything at all. What a PITA!

    I'm sorry to whoever posted that, but now I can't even find your post again in the many, many pages of unhelpful "solutions" to this problem to mark your solution as helpful.

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  2. Anonymous
    2016-02-18T13:53:09+00:00

    i tryed that and i dosnt work any other suggestions (i dont want to download anything)

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  3. Anonymous
    2015-12-21T08:54:06+00:00

    none of this worked for me.

    However, I did try connecting to the internet through my phone and the store worked.

    Basically the router DNS was blocking the app store traffic (also the ups website)

    If you change it to the generic google DNS 8.8.8.8 or 8.8.4.4 it might solve your problem.

    see here:- http://solverbase.com/w/Windows\_10:\_Changing\_DNS\_Servers

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