What does the error code c101b000 represent?

Anonymous
2012-05-17T03:21:25+00:00

I was getting this error code as I was attempting to install an application from the Marketplace. The application will download perfectly, but when it tries to install the application, it would continuously give me this same error code. This occurred on multiple application installation attempts, so I know it is not a problem with one specific application that I am attempting to install. I am completely lost on what in the world this might be. I need help here.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-07-13T23:31:43+00:00

    I contacted Microsoft about an hour or so ago and this is the situation for 13-14 July 2013 regarding error code c101b000.

    Looks like everyone around the world is having the same problem today.

    There is currently an outage with our Marketplace Services that we are investigating at this time. Thank you for your patience as we work on resolving this as soon as possible. For more information on the service outage, please visit this page:

    : http://support.xbox.com/en-US/xbox-live-status

    I'm not too sure as to why it is on Xbox.com, sadly that is something left to the web developers at Microsoft. The Phone's marketplace uses the Xbox Live service as a gateway, I think they just grouped everything together on Xbox.com because of that.

    Following on from that please go to the following link and vote for this Windows Phone Suggestion:

    http://windowsphone.uservoice.com/forums/101801-feature-suggestions/suggestions/4190651-make-error-codes-on-windows-phones-an-active-link-

    Make Error Codes On Windows Phones An Active Link To Report Problems

    Make Error Codes on Windows Phones an active link, so when there are problems (eg error code: c101b000 - problems installing mobile phone aps) users can press/click on the error code and a message will go directly to the Windows Development Team alerting them that there is a software problem. It would also be good if after Microsoft were alerted to the problem they automatically returned a message to the sender with what the code meant and any other info (eg Microsoft were aware of a problem and that they would confirm when things were OK again). On the weekend of 13th July 2013 thousands of people around the world had the same problem with error code c101b000 and some complained on the forum site, but no-one knew why and were suggesting all sorts of things (eg turning wi fi off and on, taking out the mobile phone battery etc - none of which would have solved the problem). No-one knew what was going on and it took Windows some time to find out - by then thousands of people had been unable to install/update aps for a couple of days.

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  2. Anonymous
    2013-07-13T23:32:25+00:00

    Yes it seems to work now.

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  3. Anonymous
    2013-07-13T23:57:07+00:00

    Although this sounds like a good idea, I'm fairly sure that I already allowed Microsoft to let my Phone send info about problems to Microsoft...when I checked the appropriate checkbox during installation.

    So if what I'm thinking right now is correct, and they already get informed, then clicking a link would only serve to ease the customer into thinking that they did what they could. I'm not saying that doesn't count for anything, I just suspect that this isn't necessary at all.

    Can anybody confirm that it's possible during Phone installation to check a checkbox allowing the Phone to report problems?

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  4. Anonymous
    2013-07-14T00:11:31+00:00

    My PC/Laptop MS software does actively report problems for some things to MS as I checked the box to allow it.  However, my windows phone purchased less than a week ago didn't have an option for this and doesn't confirm that problems/error codes are being reported.  Even if this error reporting is actively happening it is simply data MS are collecting and may or may not review if they wish to at some point - they are not actively reviewing it at all.

    What I am suggesting for Windows Phones would be a real-time fault reporting "active" system that when users alert MS to a problem via a fault code it allows whoever is on duty to realise there is a newly developing problem if they start to receive reports from a number of people.

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  5. Anonymous
    2013-07-14T06:26:01+00:00

    I received the same error message when installing multiple apps.  The app downloads but when it goes to install (at about the 51% mark in the status bar), it errors out and goes to the App list.  The app name is shown but under the name it says "attention required".  Clicking the app shows the app in Marketplace Downloads with "Attention required.  Tap here."  Clicking gives "<app name> There is a problem completing your request.  Try again later.  Error code: c101b000" with retry and close buttons.  Retry ends up giving the same behavior.  This occurred even after a shutdown and restart of the phone.

    However...  After trying a few times, one of the apps did indeed install.  I still have another which is giving the error but I'll keep trying.

     

    i havent this error and i resolve  by mistake i think, im download and install skydrive and i give error c101.., but in this morning i conect my mobile to the pc (i have instal skydrive to pc) and i tried to downlod in my telefon skydrive (conected to pc) skydrive and i install... SURPRISE it works .

    i dont know is procedure is correct but its work. if anybody treid this method post here to everybody  use..

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