"Your organization's policies are preventing us..."

Anonymous
2012-07-26T16:29:34+00:00

"Your organization's policies are preventing us from completing this action for you. For more info, please contact your help desk."

Well, I AM my help desk as this is my personal laptop. I'm not sure what I did to have this get set up somewhere, the only things I've ever messed with were the OEM Background picture when logging on and to disable the autorun features to prevent installation of malware from infected usb drives that I interact with on campus frequently giving me enough time to scan them before activating them.

I tried going back into the registry and setting the policy for autorun to be unconfigured again as it was default and it didn't fix the problem.

I get that error message when using various MS Office products, 2010 and 2013, when trying to go to an external link in a document/program or when trying to hyperlink within a document (e.g. Table of Contents --> Page 23...) But I know it isn't specifically office, or at least I think.

Thoughts on what I can do?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2012-10-11T10:32:47+00:00

    Problems after uninstalling Google Chrome:

    Alin, your hint was very helpful, but after doing the changes on my system some links were suddenly assigned to "microsoft word".

    I went to my browser-settings and reset Mozilla Firefox to my standard browser. This does the same modifications as in your description, but the keys in the registry are all beginning with Firefox (i.e "Firefoxhtm", Firefoxhtml").

    The links in Outlook now can be followed again.

    Did you consider to inform Google about this bug?

    Thank you

    Michael Grosskopf

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  2. Anonymous
    2012-09-12T23:47:51+00:00

    I had exactly the same problem after uninstalling Chrome.

    To fix the issue, I had to use regedit and modify the defaule values for file associations for

    HKCR.htm and HKCR.html, the (Default) value change from something like

    ChromeHTML.I2O57VLN4B4DF63FN2NAI4AUOI to "htmlfile"

    Similarly, HKCR.xht and HKCR.xhtml had to be changed from orphaned Chrome entries to "xhtmlfile"

    Alin

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  3. Anonymous
    2012-08-24T19:09:51+00:00

    I had same exact symptom after uninstalling chrome.

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  4. Anonymous
    2012-07-26T23:23:05+00:00

    Looks to have fixed the issue. I hadn't even considered that I had recently uninstalled Chrome (probably around the time this issue started) and I remember an old problem I was told with uninstalling chrome causing these types of issues.

    Thanks much.

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