Error recover web page, Internet Explorer not responding

Anonymous
2012-08-07T13:42:20+00:00

Original Title: Internet not responding issues,

When I try to go to a web site 9 out of 10 times I get a pop up at the bottom of my page saying msn.com, or other websites, not responding. Then the question box opens to says recover web page? I click yes, but nothing happens!

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-08-08T03:16:37+00:00

Hi,

1.       When was the last time it was working fine?

2.       Which version of Internet Explorer is installed on the computer?

3.       Have you made any recent software or hardware changes on the computer?

Method 1:

I would suggest you to run the Fixit from the link mentioned below and check.

Fix Internet Explorer add-on problems when IE hangs or freezes

http://support.microsoft.com/mats/ie_freezes_or_crashes/en-us

Check if the issue occurs, if it does proceed to method 2.

Method 2:

Follow the steps from the link mentioned below and check

Tips for solving problems when Internet Explorer crashes or stops working

http://windows.microsoft.com/en-US/windows7/tips-for-solving-problems-with-internet-explorer

**Note:**Resetting Internet Explorer is not reversible. After a reset, all previous settings are lost and can't be recovered. Rather than resetting everything, you might want to reset specific settings in the Internet Options dialog box or delete your webpage history.

Note: There is a chance of data loss if any files are infected and which may be deleted in the clean up process.

Hope this helps and keep us posted if you need further assistance.

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  1. Anonymous
    2015-08-06T19:49:03+00:00

    I search all over the web and found my solution doing this:

    SFC /SCANNOW

    1. Click on the Start button. Inside the search box type in CMD
    2. Right click on CMD => Choose Run as Administrator
    3. Inside the Command Prompt windows copy and paste the following command

    SFC /SCANNOW

    found 2 corrupted files that cannot be repaired.

    • telemetry.ASM-WindowsDefault.json
    • utc.app.json

    They are from a bad Windows update :

    https://support2.microsoft.com/default.aspx?scid=kb;en-us;3022345

    KB3022345 does NOT cause file corruption.

    Summary

    This update enables the Diagnostics Tracking Service in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), and Windows Server 2008 R2 SP1. This tracking service collects data about functional issues in Windows.

    This update contains the following two manifests that are occasionally updated by the Diagnostic Tracking Service:

    • telemetry.ASM-WindowsDefault.json
    • utc.app.json

    The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or corruption on a device that is running this update, and this issue will be fixed in a later service update.　

    Solution:

    Just go to Windows Update and click on the installed updates in the lower left column. Wait for it to populate.. There is no harm in trying this.

    Then search for KB3022345 and uninstall it. You will need to restart.

     If running sfc /scannow still shows that these 2 files are corrupted, do the following will fix it:

    To repair these two corruptions is rather straight forward, it is important to know if you need the x86 or the x64 version of these files. If you are unsure please stop here and ask for help at Sysnative forums (free support) Windows Update Help Forum you will be able to find me there under the user name **Go The Power**

    SFCFix Script

    Warning: this fix is specific to the above corruptions only, do not run these fixes if you do not have these corrupt files.

    1. Download **SFCFix.exe** (by niemiro) at http://www.sysnative.com/niemiro/apps/SFCFix.exe  and save this to your Desktop.
    2. Download SFCFix.zip from one of the below links, and save this to your Desktop. Ensure that this file is named SFCFix.zip – do not rename it.
    3. If you have a x64 machine download this version: **SFCFix (x64 fix)** at http://files.thetechcookbook.com/fixes/x64_KB3022345/SFCFix.zip
    4. If you have a x86 machine download this version: **SFCFix (x86 fix)** at http://files.thetechcookbook.com/fixes/x86_KB3022345/SFCFix.zip
    5. Save any open documents and close all open windows.
    6. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    7. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    8. SFCFix will now process the script.
    9. Upon completion, a file should be created on your Desktop: SFCFix.txt.

    10.  Now run SFC /SCANNOW should return no problems. Reboot your PC and IE should be fine now. The above works for me at least. I am using Win 7.

    Re

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  2. Anonymous
    2015-06-08T14:06:29+00:00

    Hello Tammy,

    Thank you for your response.

    I appreciate your time and efforts.

    I would suggest you to use steps provided in this Microsoft help article and check if it helps.

    Refer:

    What to do when Internet Explorer isn't working

    http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11-win-7

    Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

    I hope this information helps.

    Please do let us know if you need any further assistance.

    Thank you

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  3. Anonymous
    2015-06-08T13:52:55+00:00

    I tried all the fixes you recommended and nothing worked. Any ideas would be greatly appreciated. 

    Thank you.

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  4. Anonymous
    2015-06-08T01:56:25+00:00

    Same thing with Long running Script and Recovering Webpage is every single time I log in. So frustrating.

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