How do I re-index Storage Folders in Windows Live Mail under Win 7?

Anonymous
2012-07-26T23:39:50+00:00

I paid Microsoft to have a Microsoft Tech fix my Live Mail,  and it still has lost its links to messages in the Storage folders.  The Microsoft Tech link does not work.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

42 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-02-10T05:30:39+00:00

    Hi tsanfilippo,

    We perfectly understand how important for you to resolve this issue.

    Please be informed you that our Escalation Engineers are still reviewing carefully for the possible causes of the issue. We will get back to you as soon as we have an update regarding this matter.

    Your patience and understanding will be greatly appreciated.

    Thanks!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-03-10T10:13:04+00:00

    When you open that folder you will see a subfolder named Windows Live Mail. This is your old mail store. First rename it to Windows Live Mail.old and start Windows Live Mail again. If you can still access your email then we know that the program is using the new folder and we can safely delete the old one. Close Windows Live Mail again and now delete the Windows Live Mail.old folder. If you have any questions performing these steps, please ask and check here

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-03-14T15:35:50+00:00

    I didn't really understand your reply.  I went to C:\Users\Tonyzion\AppData\Local\Microsoft and found a subfolder named windows live mail . I changed that one to .old and opened windows live mail and it came up Like I just installed it.  no accounts, no emails etc.  so I went back deleted the new folder WLM created called windows live mail in that location.  Changed the old foler back to windows live mail and it is back to normal - Broken.  most of my store folder emails still show, "

    Message cannot be found

    The contents of this message cannot be found.

    Windows Live Mail"

    Even though the email date, subject info is all still intact and look good in each folder in my store folders.

    I Did a search on c: drive on one specific email that gave the above error by searching on the subject text, and the search tool found the email.   I can open it and it looks right.  Clicked on properties and file said it was in this location.

    C:\Users\Tonyzion\AppData\Local\Microsoft\Windows Live Mail\Storage Folders\Imported Folder\Storage folders\Imported Folder\Storage folders\Imported Folder\Local Folders\Investment  5f7\7462 S Quai f35

    How do I get These email back to the right folder?  What folder should they be located in?  This must have happend on import

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-03-14T16:35:43+00:00

    Here is another location I found an email that won't show in windows live mail, But I can find on my computer?

    C:\Users\Tonyzion\AppData\Local\Microsoft\Windows Live Mail\Storage Folders\Investment  5f7\Rentals\Quail

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-03-20T14:51:19+00:00

    Ok, can someone please help.  Waiting weeks for each reply really slows this process down.  It is driving me crazy the problems I am having with Windows live mail, email export / import indexing.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments