Windows 8 Pro cannot boot - Error 0xC000021a

Anonymous
2012-11-25T18:10:13+00:00

Hi

I upgraded my son's laptop from Windows 7 to Windows 8 Pro. I has been working fine for a few weeks. But now when booting It halts iwth the error code 0xc000021a. I have tried the following options

Refresh - this fails with the error 0xc000021a

System Restore - this fails with 0xc000021a

Safe mode boot does not work

I can start the cmd console

Any suggestions as to how to proceed?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

107 answers

Sort by: Newest
  1. Anonymous
    2015-09-20T19:32:48+00:00

    Interesting that this thread has been running for nearly 3 years and there continues to be problems...In case anyone at Microsoft was wondering why people generally dislike Windows 8?

    Similar to everyone else, but I hit the same error code on a clean install of the 64-bit Pro version.  This is in the initial UEFI boot before the program is installed on the HDD, so can't even get to safe mode or repair console.  Have read up all over the internet and tried numerous solutions but to no avail.  Previously installed Windows XP on my new build (my Windows 8 is an upgrade) and it installed without a hitch.  Ran the upgrade (not update) from Windows XP to Windows 8 and same problem - Seemed to install fine until the first reboot and then got stuck in the error cycle.  Switch off, restart and same error.  All I want is to get my Windows 10 going (which I already have downloaded and ready to go) and here I am stuck trying to make Windows 8 work to get to the end goal!

    Microsoft you are making your customers spend thousands of valuable hours installing error ridden OSs to be able to upgrade to the better(?) Windows 10.  Is there really not another solution you can offer?

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-08-25T06:18:57+00:00

    Hi Jennie. I couldn't boot either. I had given up. Until Windows 10 came alone with their free upgrade. It made it possible to make an ISO file and burn it to disk on another computer. Go to - http://www.microsoft.com/en-us/software-download/windows10. If you can boot, you can upgrade directly. If not, their is a media tool to download the ISO file that you can burn to a DVD. That will install on your computer with the broken windows 8. It will ask for a Key that you will not have. It will also offer a option to skip this step. (Not forever, just to get the install completed.) Once it is installed it will work as an unregistered copy. But in recovery, their will be a back out. Allowing you to revert to your previous version. This might just fix the boot record in the restore process. Once you can boot in the recovered win 8. You can upgrade to win 10 from the same link. Also for anyone who does have a win 8 key. you can download the iso from http://www.microsoft.com/en-us/software-download/windows8 .

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-08-24T23:25:11+00:00

    Hi Carl,

    I do not know how to do this.  I don't know the key and would not know how to download since my system does not boot.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-08-24T23:22:39+00:00

    I tried to do the above and I got this:

    Development Image Servicing and Management Tool

    Version:6.2.9200.16384

    Error 50

    DISM does not support servicing Windows PE with the /online option

    The DISM log file can be found at 

    x:\windows\Logs\DISM\dism.log

    I did it and got this

    The system cannot find the path specified.

    When I type DISM /?

    I do not see the get-packages or format-table option on the list of commands.  Can you still help me..

    Thanks Jennie

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2015-08-21T05:21:38+00:00

    Because of the windows 10 free upgrade. You can get a download link to create an iso file for 8 and 8.1. Works best if you have a key.

    Was this answer helpful?

    0 comments No comments