Windows 7: Diagnostics Policy Service not running

Anonymous
2012-03-01T09:19:01+00:00

Our internet won't connect on our PC, even when manually connected with the ethernet cable, but all our wireless devices such as iPhones and laptops connect just fine. We troubleshooted and were shown a message saying 'The Diagnostics Policy Service is not running, click to run as an administrator.' After clicking we are shown that the error is that the Diagnostics Policy Service is not running (basically going in a circle), Error 5. Everything else on the computer runs just fine, as far as we know.

The night before this happened we found the PC tower a bit lopsided and we think our cat got on the computer table because papers were scattered. Is it a possibility that the tower being knocked made something become loose which is stopping the DPS from running?

Windows 7 Ultimate.

Lenovo computer.

We have tried multiple system recoveries which have all failed.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-08-10T03:16:30+00:00

I tried all of those things and I finally got it fixed:

go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

net localgroup Administrators /add networkservice

press enter then type:

net localgroup Administrators /add localservice

press enter then type:

exit

press enter and restart your computer

Open services and make sure the service is started.

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Anonymous
2012-03-02T01:41:36+00:00

Hi,

The tower may or may not be an issue but that can be determined after we perform some troubleshooting steps.

Follow these methods mentioned below and check,

Method 1: I would suggest you to follow these steps.

a.  Click on Start button.

b, Enter services.msc in Start search option.

c. Right click the Diagnostics Policy Services and start the services.

Method 2: This issue may occur when the account Trusted installer is missing the permissions for the key below:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters

Permission needed: Full Control, Read

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection,

back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the

registry, click the following article number to view the article in the Microsoft Knowledge Base:

(http://windows.microsoft.com/en-US/windows7/Back-up-the-registry )

a. In Registry Editor(click start, type “regedit” and hit enter), browse to the  above mentioned key for which you need  to add permission.

b. Right click the key, and click Permissions. (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters)

c. Click “Add” Button under usernames. Make sure Locations is selected to be the local computer.

d. In the "Enter the object names to select field, type "NT SERVICE\mpssvc". Then click “Check name.”

e. Click OK.

f. Then select the account which appears in the list, and add the appropriate permission (Full Control, Read) for it.

g. When this is done, click OK.

Method 3: Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7http://support.microsoft.com/kb/929833

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Anonymous
2016-05-07T12:45:57+00:00

I tried all of those things and I finally got it fixed:

go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

net localgroup Administrators /add networkservice

press enter then type:

net localgroup Administrators /add localservice

press enter then type:

exit

press enter and restart your computer

Open services and make sure the service is started.

I bought a laptop with Windows 7 and I didn't have a problem until I had installed Windows 10 on it. I'm glad that I have some experience on the computers because I was stomped making minor C# apps to fix the commonly known problems.

To sum it all up in a bag, Thanks for this bro, worked like a charm and I never even thought of using that command!

-Stephon G.

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  1. Anonymous
    2014-02-12T19:27:35+00:00

    I tried all of those things and I finally got it fixed:

     

    go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

    net localgroup Administrators /add networkservice

    press enter then type:

    net localgroup Administrators /add localservice

    press enter then type:

    exit

    press enter and restart your computer

    Open services and make sure the service is started.

    Thank you so much!!! After trying all of the other suggestions, this one actually worked for me! Whew! You're a life-saver!!!

    Was this answer helpful?

    1 person found this answer helpful.
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  2. Anonymous
    2012-08-10T04:29:04+00:00

    Diagnostic Report (1.9.0027.0):

    Windows Validation Data-->

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM

    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=

    Windows Product ID: 00426-OEM-8992662-00497

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {8245CD39-C410-4CC9-A588-6AA66671442C}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\user\AppData\Local\MapleStudio\ChromePlus\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8245CD39-C410-4CC9-A588-6AA66671442C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-728401569-3036295022-2209529986</SID><SYSTEM><Manufacturer>LENOVO                        </Manufacturer><Model>2743F4A</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6AET58WW</Version><SMBIOSVersion major="2" minor="5"/><Date>20090529000000.000000+000</Date></BIOS><HWID>51A23207018400EA</HWID><UserLCID>043E</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65863</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00178-926-600497-02-1086-7600.0000-0352010

    Installation ID: 010440405072885803250086417316101495968322069380273272

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: PMJBM

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 4

    Trusted time: 10/08/2012 12:11:44

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x80072EE7

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:25:2012 17:59

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: OAAAAAEABQABAAIAAAACAAAAAgABAAEAnJ/Wk9GM5Cyo8Hp/YJQMkFxAZD/A9tSn1F96TYb5KoU=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC LENOVO TP-6A

    FACP LENOVO TP-6A

    DBGP LENOVO TP-6A

    HPET LENOVO TP-6A

    BOOT LENOVO TP-6A

    MCFG LENOVO TP-6A

    SLIC HPQOEM SLIC-MPC

    ECDT LENOVO TP-6A

    OEMB LENOVO TP-6A

    GSCI LENOVO TP-6A

    ATKG LENOVO TP-6A

    SSDT PmRef TP-6A

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