WIndows Store App Won't Open )-:

Anonymous
2012-11-06T22:58:57+00:00

The windows 8 store app wont open on my new laptop. All the other apps work fine, and when the app opens it shows the loading screen and that is it.  It is not a resolution issue and it is very disappointing because there are many apps that i haven't installed yet. Do you know whats wrong and a solution to fix this issue? please help.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2012-11-07T16:03:30+00:00

Hi Little_Diablo,

Welcome to Windows 8 Community!

From your issue description I understand that you are unable to open Windows 8 Store App. We have got some troubleshooting steps in order to resolve the issue.

This issue might happen because of some updates in the app.

I would suggest you to try the following methods and check if it helps to resolve the issue.

Method 1:

Download and run the Modern UI App troubleshooter and check.

**http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab**

Method 2: Check if the Date, time and Time zone is set correct.

Follow the steps to set the date and time:

a. Press Windows key + C on your keyboard to show the Charms bar.

b. Type “Date and Time” in the charms bar search.

c. Click Change date and time button.

d. Click Apply and Ok to save the date and time.

Note: Click on the Time Zone tab to check the Time Zone.

Method 3: If you are using any Proxy connection, then try disabling the proxy connection

a. Click the Gearbox at the top right corner in internet explorer.

b. Click the Tools button, and then click Internet Options.

c. Click the Connections tab, and then click LAN settings.

e) Check “Automatically detect settings.”

f)  Uncheck use a proxy server for your LAN.


Method 4: Check the Windows Firewall Settings


a)      Type in Control Panel on the Start Page.

b)      On the left side, click Control Panel.

c)      Click on Windows Firewall.

d)      On the left pane, click on "Allow an app or feature through Windows Firewall".

e)      Under the Allowed apps and features, look for Store.

f)       Make sure you have a click in Private and or Public.

g)      Then see if you can open the Windows Store.

If you have a 3rd party Firewall, you may need to change the settings to allow the app through the Firewall.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you are done. If you are connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.


Method 5: What to do if you have problems with an app

**http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app******


Reference:-


Apps & Windows Store

**http://windows.microsoft.com/en-US/windows/apps-windows-store-help#apps-windows-store-help=windows-8&v1h=win8tab2******


Hope it helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

Regards!

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  1. Anonymous
    2012-12-02T16:48:20+00:00

    What is interesting, live tiles update OK, it just refuses to open the app in full screen mode.

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  2. Anonymous
    2013-01-05T16:19:30+00:00

    sort of the same thing here.....NO maps apps will work.  not MAPS or gMaps etc.    Store works etc. others work, but no map apps will load.  Just get large full colored screen, then flash back to Start screen.  Something is amiss

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  3. Anonymous
    2013-03-13T22:50:39+00:00

    Exactly the same problem. Tried all steps. Completed all updates. Store will not get passed initial load screen. Ill be getting rid soon if I don't find a solution because its pretty useless as it stands. Apple wouldn't allow their store not to open on a device...

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  4. Anonymous
    2013-04-08T16:15:52+00:00

    I have the same issue.  All windows updates are done and tried all the steps listed above and store app still freezes at loading.  Same with mail and a few other apps.

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