Alternatively, they were either too arrogant to care about whether it was "user friendly" or not.
Either way, I have gone from loving Microsoft products, to absolutely despising them.
I wonder how many other Windows Users and IT professionals feel this way. I am currently attempting to find employment in other IT related disciplines, but I am finding this difficult as I have based my career (to date) on supporting Microsoft products.
Last night I was assisting a lady in her 80's to use Windows 8, she had been previously using Windows XP. Since I had seen her the week before, she had not be game to turn her nice new Windows 8 computer on, because she was too scared of it, it was too unfamiliar.
Even the lock screen that is first displayed caused her issues, she did not know how to get to the logon screen, there was no explanation or hint on the lock screen as to what she should do (which was press the control key as it is not a touch device). I
felt very sorry for her, as I left after yet again explaining how to use Windows 8, while realizing that it was all to much, all too different, and all to many things for her to grasp.
On the other had you have people like my children who have grown up using a variety of computers and operating systems and could care less what Windows looked like.
However in the work place people's reactions are much more like the lady I mentioned above. How Microsoft responds to this is up to them. They can stick their heads back in the sand and wait for people to eventually learn or give and go away, or they can
recognize the issue, admit to the mistake, and fix it.
Andrew, you mentioned the loss of productivity for companies, and I would have to agree. Another issue for companies is how to mange the Microsoft Account requirement for purchase and use of Windows Store Apps.
I am currently reviewing Office 365 as a replacement for our aging Windows 2003 SBS Server, however I am dismayed, it does not seem to be a mature product. It reminds me of Windows 8. I am reluctant to offer this to our staff, but there is there any other
viable solution? What has happened to quality control in Microsoft? Ideologies have taken precedent over quality and standards.
As for the Surface Pro, I and our companies staff like the Surface Pro. We want a Windows Computer, not a toy tablet, so we are prepared to carry the extra weight. It is quite portable, and with the Touch Type keyboard, it is easy to use when traveling.
Normally we use them docked to a large non-touch screen monitor, with full sized keyboard and mouse. I am looking forward to when the Surface Pro 3 is released here in Australia (sometime later this month). The Surface's main issue is that it comes with
Windows 8. Maybe next year we will see a Windows 9 Surface Pro 4 ?
As someone once said, "at this point, things can only get better".