Error code 080004001 when starting Photo Gallery

Anonymous
2012-08-19T20:22:13+00:00

After loading and later repairing Windows Essentials I continue to get an error code of 80004001 when starting Photo Gallery,

It comes up right after the initial Photo Gallery screen appears.

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2012-08-30T00:18:39+00:00

    I'm sorry, I still get the same 80004001 error. 

    I followed the instructions to the letter and everything seemed to go perfect.

    The uninstall, the stopping  of the start-up services, turning off Windows Firewall, the download and install of Windows Essentials, then turning the Firewall back on.

    The only thing I didn't do was go through the Windows Messenger configuration that starts automatically after the install.

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  2. Anonymous
    2012-08-31T23:03:18+00:00

    Hi,

    We appreciate your efforts in trying the troubleshooting steps and for updating us the result. We will forward that details to our support specialist for further investigation. No turnaround time has been given yet. We will update you as soon as our investigation is complete.

    Thank you.

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  3. Anonymous
    2012-09-02T20:58:48+00:00

    Hi ceport,

    In order to further investigate what caused this issue please provide us a new set of logs.

    Thanks,

    Gerard G.

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  4. Anonymous
    2012-09-08T05:00:02+00:00

    Hi,

    We've already received the new log files that you uploaded. We will forward that information to our support specialist for further investigation. Please check this post from time to time for updates.

    Thank you.

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  5. Anonymous
    2012-09-09T00:02:02+00:00

    Hello,

    It seems that your log files is incomplete. Please upload your MSinfo32 on the private message that has been sent to you. The instructions on how to get the file is also in the private message.

    Thanks!

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