Error code 080004001 when starting Photo Gallery

Anonymous
2012-08-19T20:22:13+00:00

After loading and later repairing Windows Essentials I continue to get an error code of 80004001 when starting Photo Gallery,

It comes up right after the initial Photo Gallery screen appears.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-08-26T01:53:58+00:00

    Followed instructions to the letter, except that I don't have a 3rd party firewall program. 

    Deleted Program Files/Windows Live.

    No Windows Live in Common Files.

    No Windows Live in Program Files x86.

    Already had automatic updates active.

    Reset everything in IE as instructed.

    Downloaded Essentials 2012 and got successful installation,

    Photo Gallery initial window appears with an immediate Error box saying again:

    Photo Gallery encountered an error and can't start.  Error Code: 0x80004001

    The date on the Photo Gallery folder is 10/31/2009  11:26 PM

    It contains an en-US folder which is empty.

    Also after installing Essentials there is no Windows Live folder in Program Files.

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  2. Anonymous
    2012-08-26T03:30:28+00:00

    Hi ceport,

    For us to investigate the issue, please provide us log files for Photo Gallery. I have sent you a private message for the instructions. After uploading the logs, please notify us in this thread.

    Thanks!

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  3. Anonymous
    2012-08-26T23:54:28+00:00

    Litton_B,

    I have uploaded the three zipped log files you requested. Have fun!.

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  4. Anonymous
    2012-08-27T01:21:26+00:00

    Hi,

    Thank you for uploading the log files. We will forward those files to our support specialist for thorough investigation. No exact time frame when will the solution be made available. Rest assured that we will keep you posted as soon as our investigation is complete.

    Your patience is highly appreciated.

    Regards,

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  5. Anonymous
    2012-08-27T06:38:57+00:00

    Hi,

    Based on our investigation, it seems that there are some corrupted remnant files from your previous installation that might cause the application to malfunction. To remove these files, you need to perform a clean installation of Windows Essentials. To do this, please follow these steps carefully.

    1. Uninstall Windows Essentials using the CMD line parameter, this will remove all the traces of the previous installation in your system including corrupted files. To do this, please read the note and then follow the instruction in the solution article below:

    Note: Make sure that you place the wlarp.exe on the correct folder before performing the steps in the solution article. The file should be in this path: c:\program files (x86)\windows live\installer folder****or c:\program files\windows live\installerfolder.

    **How to uninstall Windows Essentials via CMD line parameter** 

    2. Disable startup programs. This will isolate the issue if some of the startup programs in your computer might cause the problem. Do steps 1-3 from this link.

    3. Temporary Disable anti-virus/firewalls/third party security software.

    **Note:**Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once, you are able to install our services, please turn your firewall back on. 

    4. Install Windows Essentials, please click the link below in order to download a fresh installer from our website and check if the issue still occurs.

    **Windows Essentials Offline Installer**

    Let us know the result afterwards.

    Thank you.

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