Error code 080004001 when starting Photo Gallery

Anonymous
2012-08-19T20:22:13+00:00

After loading and later repairing Windows Essentials I continue to get an error code of 80004001 when starting Photo Gallery,

It comes up right after the initial Photo Gallery screen appears.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-08-20T08:30:59+00:00

    Hi ceport,

    As this issue is related to Windows Live gallery, this thread is being moved to Windows Live forum for better assistance.

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  2. Anonymous
    2012-08-20T19:29:40+00:00

    Okay, so it's been moved, how do I get to the Windows Live forum?

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  3. Anonymous
    2012-08-21T16:07:11+00:00

    Hi ceport,

    We need to check the version and build of your Photo Gallery. To check, locate then click the Blue/File menu tab in your Windows Live Photo Gallery or press (Alt + F), click on the About Photo Gallery. In addition, approximate the date that this issue first appeared and if there were any changes to the computer/Photo Gallery settings before the issue started.

    Thanks,

    Gerard G.

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  4. Anonymous
    2012-08-23T21:01:13+00:00

    Thanks Gerard, But there is no Blue/File tab on the Photo Gallery window that appears and it is impossible to get anything from Photo Gallery because it has an error box that only say the 80004001 error has occurred and can't be started.

    Nothing can be done until you OK the error message box and then everything goes away.

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  5. Anonymous
    2012-08-24T00:42:10+00:00

    Hi ceport,

    For us to isolate the cause and troubleshoot your issue, please follow these steps:

    1. Perform a Windows update. Please follow the steps in this article:

    **How to configure and use Automatic Updates in Windows**

    1. Please follow the steps in this article on how to uninstall Windows Essentials:

    **How to uninstall Windows Essentials**

    1. Go to C:\Program Files and delete Windows Live folder.
    2. Go to C:\Program Files\Common Files and delete Windows Live folder.

    Note: If there is more than one Program Files folder upon opening C drive, then double click on Program Files x86 instead.

    1. Disable your 3rd party firewall temporarily. Please enable it after installation.
    2. Reset your browser settings. Open your Internet Explorer browser, click on the Gear icon on the upper right side, and then select Internet Options. Under the Advanced tab, click Reset. Confirm by clicking Reset again.
    3. Reinstall Windows Essentials. Please refer to this article for the download link:

    **Windows Essentials**

    Thanks!

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