Error code 080004001 when starting Photo Gallery

Hi ceport,

If you have problems uploading the logs on the private message, we request you to upload and share the project file via SkyDrive. If you need help in uploading the file, please refer to these links for additional help:

**Upload photos and files**

**Share files and folders and change permissions**

Please take note that you need to set the Permission settings of this file to Public. Post the SkyDrive link on the private message.

Thanks.

Hi,

Please try the following steps to gather the CBS log:

1. Click Start Orb and type cmd in the search box.
2. Right-click cmd in the results above then click Run as administrator.
3. At the prompt the following and press Enter:

notepad c:\windows\logs\cbs\cbs.log

By default, other dump files where located at:

*C:\Users<username>\AppData\Local\Temp*

Please upload the requested files after it were successfully gathered.

Thanks

I can perform the instructions up to the point of copying and pasting the %windir%\logs\cbs\cbs.log into the Run command screen.

That only gives me an 'Access is denied' message.

BTW, I see where the WLXPhotoGallery dump file is located but where are the other dump files located after they are generated?

Hi,

We appreciate your efforts in gathering the CheckSUR.log, however our support specialist are still requesting for the two remaining log files. The data that we could get from that will greatly expedite the process and ensure the completeness and accuracy of our investigation. To do this, please follow the steps below:

Dump File:

1. Open WLPG and even if it gives an error, do not close it.
2. Launch Windows Task Manager and under Processes Tab, locate WLXPhotoGallery.exe.
3. Right click on WLXPhotoGallery.exe and choose Create Dump File.

CBS.log file: ****1.  Run cmd as administrator  (type cmd at Start search bar, right-click cmd.exe > Run as administrator) in the command window type sfc /scannow and then press Enter.

2. After it completes, open the Run command screen
3. Copy and paste this command to collect the CBS.log file: %windir%\logs\cbs\cbs.log

Once you have the log files ready, please upload them on the private section of this thread.

Thank you.

Hi,

We appreciate the details you've provided. We will forward that information to our support specialist for further investigation. Please check this thread from time to time for updates.

Thank you.