Error code 080004001 when starting Photo Gallery

Anonymous
2012-08-19T20:22:13+00:00

After loading and later repairing Windows Essentials I continue to get an error code of 80004001 when starting Photo Gallery,

It comes up right after the initial Photo Gallery screen appears.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-08-05T21:36:53+00:00

    Hi Raihan,

    Thanks for waiting. Our support specialist would like to clarify if you have tried clean installing Windows Essentials. If not, I suggest that you try the steps given Leonard on his post last August 26 located on the first page of the thread.

    Kindly update us afterwards.

    Regards,

    Richard

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  2. Anonymous
    2013-08-05T00:14:31+00:00

    Hello Raihan,

    Thanks for providing the complete log files. I have already escalated your issue to our support specialist for further investigation. Please check this post for updates from time to time.

    Your patience is highly appreciated.

    Regards.

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  3. Anonymous
    2013-08-04T14:56:11+00:00

    Hello Glenda_A,

    All logs have been uploaded on the private string.

    Thanks,

    Raihan

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  4. Anonymous
    2013-08-04T01:52:41+00:00

    Hello RaihanHuq,

    Thank you for participating in this thread. I understand that you're unable to open Photo Gallery because of error code 080004001.

    To investigate on what might be causing this issue, kindly provide us the necessary log files by following the steps in the thread below:

    How to gather Log files for Windows Live Movie Maker and Windows Live Photo Gallery

    Please upload the log files in the private message area that I have provided for you. To view it, be sure that you are signed in to Microsoft Community and click the notification which states that “You have a private reply to this message. Click here to read it on our secure private message section" or by clicking the “Private Messages” tab.

    Kindly reply to this post once you have uploaded the logs.

    Regards.

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  5. Anonymous
    2013-08-03T21:52:25+00:00

    I have the exact same problem. The above fix didn't work either and I can't use Photo Gallery as a result. Had followed the directions step by step, and I have to go with 3rd party applications. This is terrible.

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