Error code 080004001 when starting Photo Gallery

Anonymous
2012-08-19T20:22:13+00:00

After loading and later repairing Windows Essentials I continue to get an error code of 80004001 when starting Photo Gallery,

It comes up right after the initial Photo Gallery screen appears.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-08-27T01:21:26+00:00

    Hi,

    Thank you for uploading the log files. We will forward those files to our support specialist for thorough investigation. No exact time frame when will the solution be made available. Rest assured that we will keep you posted as soon as our investigation is complete.

    Your patience is highly appreciated.

    Regards,

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  2. Anonymous
    2012-08-26T23:54:28+00:00

    Litton_B,

    I have uploaded the three zipped log files you requested. Have fun!.

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  3. Anonymous
    2012-08-26T03:30:28+00:00

    Hi ceport,

    For us to investigate the issue, please provide us log files for Photo Gallery. I have sent you a private message for the instructions. After uploading the logs, please notify us in this thread.

    Thanks!

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  4. Anonymous
    2012-08-26T01:53:58+00:00

    Followed instructions to the letter, except that I don't have a 3rd party firewall program. 

    Deleted Program Files/Windows Live.

    No Windows Live in Common Files.

    No Windows Live in Program Files x86.

    Already had automatic updates active.

    Reset everything in IE as instructed.

    Downloaded Essentials 2012 and got successful installation,

    Photo Gallery initial window appears with an immediate Error box saying again:

    Photo Gallery encountered an error and can't start.  Error Code: 0x80004001

    The date on the Photo Gallery folder is 10/31/2009  11:26 PM

    It contains an en-US folder which is empty.

    Also after installing Essentials there is no Windows Live folder in Program Files.

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  5. Anonymous
    2012-08-24T00:42:10+00:00

    Hi ceport,

    For us to isolate the cause and troubleshoot your issue, please follow these steps:

    1. Perform a Windows update. Please follow the steps in this article:

    **How to configure and use Automatic Updates in Windows**

    1. Please follow the steps in this article on how to uninstall Windows Essentials:

    **How to uninstall Windows Essentials**

    1. Go to C:\Program Files and delete Windows Live folder.
    2. Go to C:\Program Files\Common Files and delete Windows Live folder.

    Note: If there is more than one Program Files folder upon opening C drive, then double click on Program Files x86 instead.

    1. Disable your 3rd party firewall temporarily. Please enable it after installation.
    2. Reset your browser settings. Open your Internet Explorer browser, click on the Gear icon on the upper right side, and then select Internet Options. Under the Advanced tab, click Reset. Confirm by clicking Reset again.
    3. Reinstall Windows Essentials. Please refer to this article for the download link:

    **Windows Essentials**

    Thanks!

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