Games For Windows Live Update Problem (Error: 80070643)

Hello All,

 

The issue symptoms that everyone is describing appears to be a Windows Installer Error.

Morever, the error 80070643 is a generic error message that can have many causes.  To better understand the issue and cause, we would need details from a Windows Installer log file.

 

Though the steps are somewhat advanced, any help from the community would be appreciated.  To provide us with details of the instlal error, you would need to do the following:

1. Turn on Windows Instlal logging: Click on this link: http://go.microsoft.com/?linkid=9723030
2. Make an attempt to install the update again.
3. Once you get the error 80070643, you will need to go look for the log file.  The log file is located in the system temporary folder and the file name is random, but begins with the letters "Msi" and end with a .log extension. To locate the Temp folder location: Click Start, type (%temp%), then press Enter.
4. Once the temporary folder is open, you need to locate a very recent file that begins with "msi".
5. Open the file with notepad, and copy and paste its content as a reply.

 

Regards,

 

Kim

 

 

I have the same problem with GFWL Update 3.5.

The last remaining lines of my log file are -

MSI (s) (88:1C) [23:24:21:707]: Note: 1: 1708

MSI (s) (88:1C) [23:24:21:707]: Product: Windows Live ID Sign-in Assistant -- Installation failed.

MSI (s) (88:1C) [23:24:21:707]: Windows Installer installed the product. Product Name: Windows Live ID Sign-in Assistant. Product Version: 6.500.3165.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

MSI (s) (88:1C) [23:24:21:707]: Deferring clean up of packages/files, if any exist

MSI (s) (88:1C) [23:24:21:707]: MainEngineThread is returning 1603

MSI (s) (88:B8) [23:24:21:707]: No System Restore sequence number for this installation.

=== Logging stopped: 13/03/2012  23:24:21 ===

MSI (c) (30:4C) [23:24:21:707]: Creating MSIHANDLE (100) of type 790531 for thread 7500

MSI (c) (30:4C) [23:24:21:707]: Closing MSIHANDLE (100) of type 790531 for thread 7500

MSI (s) (88:B8) [23:24:21:707]: User policy value 'DisableRollback' is 0

MSI (s) (88:B8) [23:24:21:707]: Machine policy value 'DisableRollback' is 0

MSI (s) (88:B8) [23:24:21:707]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (88:B8) [23:24:21:707]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (88:B8) [23:24:21:707]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (88:B8) [23:24:21:707]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (88:B8) [23:24:21:707]: Restoring environment variables

MSI (c) (30:4C) [23:24:21:707]: Creating MSIHANDLE (101) of type 790531 for thread 7500

MSI (c) (30:4C) [23:24:21:707]: Closing MSIHANDLE (101) of type 790531 for thread 7500

MSI (c) (30:44) [23:24:21:707]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (30:44) [23:24:21:707]: MainEngineThread is returning 1603

=== Verbose logging stopped: 13/03/2012  23:24:21 ===

Earlier in the log file, here's a snippet.

MSI (c) (30:4C) [23:24:21:677]: Creating MSIHANDLE (95) of type 790531 for thread 7500

MSI (c) (30:4C) [23:24:21:677]: Closing MSIHANDLE (95) of type 790531 for thread 7500

MSI (s) (88:1C) [23:24:21:677]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (s) (88:1C) [23:24:21:677]: User policy value 'AlwaysInstallElevated' is 0

MSI (s) (88:1C) [23:24:21:677]: BeginTransaction: Locking Server

MSI (s) (88:1C) [23:24:21:677]: SRSetRestorePoint skipped for this transaction.

MSI (s) (88:1C) [23:24:21:677]: Server not locked: locking for product {9B48B0AC-C813-4174-9042-476A887592C7}

Action start 23:24:21: InstallInitialize.

MSI (s) (88:1C) [23:24:21:692]: Doing action: CASameOrNewerVersionInstalled

Action ended 23:24:21: InstallInitialize. Return value 1.

MSI (c) (30:4C) [23:24:21:692]: Creating MSIHANDLE (96) of type 790531 for thread 7500

MSI (c) (30:4C) [23:24:21:692]: Closing MSIHANDLE (96) of type 790531 for thread 7500

MSI (s) (88:1C) [23:24:21:692]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT Action,Type,Source,Target, NULL, ExtendedType FROM CustomAction WHERE Action = 'CASameOrNewerVersionInstalled'

Action start 23:24:21: CASameOrNewerVersionInstalled.

MSI (s) (88:1C) [23:24:21:692]: Product: Windows Live ID Sign-in Assistant -- Newer version already installed.

MSI (c) (30:4C) [23:24:21:692]: Creating MSIHANDLE (97) of type 790531 for thread 7500

MSI (c) (30:4C) [23:24:21:692]: Closing MSIHANDLE (97) of type 790531 for thread 7500

Newer version already installed.

No it doesn't - I don't have the 8 RC installed.

*http://img837.imageshack.us/img837/9972/desktop31312.jpg\*

Does it have anything to do with running Widows 8 RC and having Windows Companion connected to the Xbox 360?

It is aimed @ Games for Windows....  just tossing it out there

Same error as above here as well.  Tried the fixes listed, including the fix posted by doug65536.  I am still getting the update fail error. 

From reading the last five pages, it seems the issue is a newer version of the Live ID Sign In Assistant is already installed, and the patch offered rolls back when it finds this.  I gather that nothing will work until Microsoft releases a fix.

If any gets a fix to work, please post it?  Thanks.