How to provide feedback to microsoft?

I have a Microsoft account, I put in the incorrect password and then changed it but I now can't access my account as you have an old phone number and I don't know how to change my details so you have my correct mobile. I just want to access my e-mails in my hotmail account. Your security system asks me for an e-mail address not associated with my Microsoft account but I only have one e-mail address. Can you please assist me with this cause I am feeling pretty frustrated. Kind Regards Sandra Simmonds

( "Zan" or "Zen" "Zaldy from Microsoft billing" department ) saved Microsoft from total embarrassment.

I spend about 24 hours trying to figure out how to back up my info on my phone, in one drive account by setting up a wrong email address with Microsoft, as I was in hurry trying to set up the Microsoft email account on my phone by error I entered yesterday date as a birth date!!

When I tried to log in the new Microsoft account that I had created, I was recognized as a child would not allow me to long in without a parents permission.

Spend a long long time with about a dozen of Microsoft support on line trying to figure out how to fix the problem, as I had set up the new email account associated with my backup but, since the email address was not good, also block me from some feature of the phone as I wasn't able to back up my phone info ..... a nightmare.....

the only way to correct the issue was via Microsoft account that had a bad date of birth, but, Live.com would not allow me to enter the email account in order for me to correct the problem, Unless to provide them with a credit card information, but, would not provide a link where to provide them with credit card info,,,,

so more research....find out I had to create another Microsoft account make it parent and sign the first account as child.... so I did that .... but, again would not allow me to access the account not even with a parent email that I set up.... not without using my damn credit card info and all nine yard of personal information, which of course I was not going to that that ..... spend hours with Microsoft support most of my calls being forwarded to Philippine and that was another nightmare .... total time spend on the phone and chat support about 12 hours .... still nothing except 3 options

credit info

fax my id and other info to proof  that I was not a minor

via postal service the same info as above

again, no Jose, getting those info out of me .....

I end up giving out my credit card and that damn .50C even with that still my issue were not fixed!

another 3 more hours on the phone with Philippine  and chat with Microsoft ....so waste of my time ....

So, until I came back and got one last time Microsoft service from billing department .... wow wow ... that great person walk me through step by step how to fix the issue that half dozen throughout the globe were not able to help ....

the details long and I am exhausted but .....

( "Zan" or "Zen" "Zaldy from Microsoft billing" department ) saved Microsoft from total embarrassment.

Not only she was so so knowledgeable but also patient, polite, she gets top 10, unfortunately I close the window without get a chance to give her a great report, that's why I doing that here.  I hope "Zaldy" gets acknowledge for supper customer service. 

Bravo "Zaldy"

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Just now I had to look for a some time just to place this feed back, why Microsoft everything so damn confusing and difficult, why can't you have one place for feed back ..... pls follow mac if you need direction how to be clear .... or let me have direct access to your billing customer service "Zaldy "!!

Hi Sandra,

Within this thread is really the wrong place to ask this as it has nothing to do with the thread topic. I suggest you go back to the main community page, http://answers.microsoft.com/en-us, then click on "participate", and then click on "ask a question".