How to provide feedback to microsoft?

Hi GLRaehn        

Thanks for your reply.

I feel you're still misunderstanding my reply concerning "Feedback".

Let me take the first point in part of your statement first i.e. the copy and paste issue. This would not be a suggested option for using the "Feedback" paths as there is an ongoing program/systems/conflict issue. In this/your case the correct direction to take would be a "Support" direction as something is not working as you wish or as it's supposed to do, hence why I included the official path to take in this/your case which is Office Community which is actively monitored by Microsoft. Or for this/your actual issue (copy and paste) regarding Word you can/should use the official support page to get the support needed to prevent this issue occurring now or in the future. If you choose to use the community for support regarding this issue, while your waiting for a reply from the community, you might wish to use the options listed for Word in the support page. To assist you in gaining a resolve. 

*NB I personally have no issue's with Copy and paste in Word. (Purchased/using Office 365 Home) When using the copy and paste feature, no matter the source. There are three option within the right click selection to keep exsisting formatting when copy and paste is used. I would also suggest to check your actual settings with the program options itself and then also get support.

As regards to your comment of an actual page, this is already in the pipe line for Windows 9, no doubt other products will follow, as reported by the external third party news site Softpedia News (I do not endorse any third party sites, this information only provided as an extra source of assistance to you, as it's in relation to how Microsoft is taking extra steps to help users provide feedback)

Finally, in respect to your post for direct "Feedback" At the bottom of my last posting I provided the Official Office Feedback Page This is also meaning any users suggestions/feedback to all of the Office products, as it clearly states, Office suggestions. (not just Word) So you can use it for the other Office products as well.

In regards to your comment about the number of characters being just 500. You have to remember that it takes more time to read lots of suggestions/comments/feedback. I strongly believe that 500 characters is more that enough for you to explain your feedback if discussed in an issue by issue, topic by topic manner instead of the complete program. Considering the size of the user base, products. There are lots of users providing helpful suggestions/comments/feedback, it does take time to read. By making it clear, concise it will aid the developers team in understanding how the user is wishing to use the product and what they need a lot easier.

Like I said though I am not a walking contacts book. I merly provided the 500 character "Feedback" option as requested, as it was an Office related request that was discussed. With no other product being discussed there was no point to include other products. I was also pointing out the fact that that feedback page was located in under 45 seconds. As some were incorrectly stating that it was hard to find. As well as providing a lot of other options for voicing your "Feedback/suggestion/comments" via alternative options, such as Phone Numbers, Live Chats, TechNet, Community Forums and Facebook Sites. All of which Microsoft actively use's to listen to it's users. As an extra bonus I also included the full listed product directory of all Products which all have suggestions/comments/feedback option available. When the user visits that products in question products page. I also pointed out that the one page, one site concept for all products feedback is not workable as of the amount of products and it's users base. This is why to have an actual site for each product is the best option as this gets the information direct to those that deal specifically with that product. As the guy's that help make Word what it is may not be as confident in dealing with any issues with a Browser issue parse. But has I have also provided information above stating that Microsoft is changing, extending the way in which users can contact them to provide feedback to it's products/services launching soon. As this is the direction that Microsoft is moving more into, to become more open and focused on it's vast network of users. You were very lucky to gain a phone call in return to your last feedback, it must have been excellent. (Seeing as you have so many great idea's, maybe start working for the product that interests you?) I myself have not been this lucky, but gain some satisfaction of seeing the same feedback actually appearing and being applied within a product keeps me happy. Similar to the ethos and promotion regarding the "I'm PC" concept, it takes all of use to make "One" great product and because of all of us, it just keeps getting better.

Hope this helps

Have a great day!

Thanks!

Ashley, with all due respect, think:  FEEDBACK, then look at your response here, then once again think:  FEEDBACK.  First of all, if you go through this entire discussion and look at all of your answers, they all center upon one thing:  SUPPORT, while the users here are not concerned about support, that is not what this thread is about.  Instead, it is about FEEDBACK.  As many users are using these products on a daily basis, ideas come to us, as well as complaints.  For an example, one thing that drives me into a mad frenzy is with respect to WORD.  I copy a lot of information from the net.  Try to copy any written subject and paste it into WORD and it explodes.  It's appearance in WORD after pasting is nothing similar to what we copied and then I have to spend a TON of time reformatting the entire piece so it is even understandable.  Yet, if I copy something from the net and paste it into Excel, it is nearly 100% identical to what I copied and the only reformatting that must be done is to limit the length of each line to facilitate printing.  One line in Excel, might really be a paragraph and so it must be limited.  AT one point, according to the messages I got in email, you did fantastic in that  you provided a link to a place where one can provide feedback relative to OFFICE.  That link is to:  http://office.microsoft.com/en-us/suggestions.aspx presuming that we can, at that site, include feedback on all office software.  That is exactly what all of us, in this thread, I believe, are looking for.  Now, why don't you list all of the products feedback sites such as the one for OFFICE.  Except there is one huge problem:  Microsoft set a limit of 500 characters.  Tell me how I provide feedback to Microsoft through this page on the situation I outlined above with WORD and how much easier iti s to do in Excel (copy and paste from the net) in 500 characters and remember, ALL punctuation is counted as a character, every space, every period, every single piece.  That needs to be expanded to 1500 characters or at the very least, Microsoft needs to conduct a study to determine what percentage of all writing is taken up with punctuation including spaces and add that amount to the 500 character limit. I understand the reason for the limit but 500 is way too small. We like to be expressive and we like to be certain people fully understand what we are saying and do not want people to "interpret" as that leads to gross errors.  IF you would make the list I suggest,  you will, I believe, end this discussion as that is all any of us want:  where can we easily go to in order to provide feedback to Microsoft. Or, better yet, Microsoft could make one single web site for feedback and list all of the products with a space or link for each product to provide feedback or simpler yet, one link, one place where we provide feedback and one employee decides what product it applies to and forwards it to that team as I believe there is a team for each product, correct?  That is all any of us want and as I said in my first input here, the absolute easiest way is in each product, under the HELP tab, a link that says, FEEDBACK. We hit the link and input the feedback even including our names and email address so that if a question needs to be asked by Microsoft, one from the company can then ask the question of the person who supplied the feedback. I once provided feedback to Microsoft through a link under HELP in Outlook or Outlook Express and a few days later received a reply from Microsoft that the idea I had supplied was extremely good and would be incorporated in the next version of the software.  That small bit of recognition was very well received by myself providing a feeling of having accomplished something. That is all anyone wants and I believe that if Microsoft makes it totally easy to provide feedback, they will get a LOT more and it will be very rewarding as most of the feedback will be improvement ideas as if two heads are better than one, then 1,000,000 are far greater than the team of what, ten or 20?

Again, it is all about feedback and NOT support.

osm, it I obvious that Microsoft has no interest in getting feedback.  Especially not on Windows 8 which they are very aware is a serious POS

Hi Osm101,

I think you are misunderstanding the purpose of Microsoft and how feedback is used and obtained. As Microsoft is constantly evolving the users feedback is constant from within the use of the product the user is using, interacting with. Let's just carry on with the option of feedback for the Excel product (for Windows) From within the main website there is clearly listed the "Contact Us" option where you can select Live Chat for general enquiries, Phone or write to the address provided on the page. Or use the technical support options. Which will connect you to Microsoft Answers Tech which again is a live service. Some are feeling that the technical support option is not for them and more for IT pro's, this is not the case. If you are using the product and are completing a task and find that something is not working the way you need it or like, Technical Support option then would be your first port of call from the site where following the options laid out, will led you to the correct options. As the Technical Support team will then compile your ticket (if you choose this option) and provide you with a solution. When I say a solution, I am meaning this in the manner of the Support assistant will hear what it is you are trying to do and what's happening or not that you feel should, where they will guide you with relevant information (as maybe someone has already informed them of the same/similar issue and will have direct links for informational purposes. Or they will mark your request and forward this on) If you are using the Excel Product on a Windows device then all you have to do is use the main program and select the Account option and at the bottom you will see the About option after selecting this you will see Tech Support where you will see another windows open displaying the following.

Microsoft Product Support services

Microsoft Customer Service and Support

To contact Microsoft Customer Service and Support (CSS), visit http://support.microsoft.com/contactus. This page is available in all major languages and contains links to local phone numbers, self-help information, TTY services, and other online resources.

Online Community Resources

For help with all types of questions regarding Microsoft Office, you can also visit http://answers.microsoft.com/office. This is a free Microsoft-managed community support site where other Microsoft Office users from around the world contribute by asking questions and by answering other users' questions. Language support for these communities varies.

Conditions

Microsoft's support service prices, terms, and conditions are subject to change without notice.

Has you will now see clearly, that Microsoft recommends users to use the Online Community Resources, despite what you have heard for others and it is a Microsoft managed community support option where all your questions/feedback will be heard and answered. This is also not excluding all the other options for contacting that I've already listed. Sometimes for quick suggestions the main Facebook sites for the products should not be under estimated, just like the power of your feedback/input has within this community. Microsoft are listening to you.

The full list of the Online Assisted Support is now provided for you and offers a clear step by step action for you to follow if you are a Home, Business or IT Pro user. Using just this link for Excel will provide more information and also the live option for the Answer Desk at the bottom on the right.. For the home user the general port of call is the main Contact Us page.

If all of this is still to confusing and you just wish the 500 character box option, without any reply. Then please just select this official office Feedback page.

Hope this helps

Have a great day!

Thanks!

Hi

I will not contradict the MVP whom said that to you. However, I will point out that when products have been released in Beta form the posts placed in these boards. They did provide a lot of feedback which Microsoft listened to and shaped future products accordingly. You will also see Microsoft Support Advisors comment directly in these same boards to provide solutions, workarounds and assistance. They will also take any feedback on board and relay that on your behalf. There are various option to provide feedback from Email, Phone, Facebook, TechNet, Connect, Help pages, Product pages, within a program. Sometimes actual feedback options might be closed due to issues or ongoing improvements already being under taken, therefore it is better to close as the product you are about to comment on is about to change. However, there is still other option by sending email, phone, or just use Facebook and post on the relevant product page, Microsoft, Windows, Windows Phone, Office, OneDrive etc. etc.

Hope this helps

Have a great day!

Thanks!