We are not looking for a place to provide feedback on the webpage or the quality of the answers on a support forum. We are looking for a place to take a survey or provide feedback on actual applications such as Office 2010, Windows7, Word, etc...
For example, the current feedback options allow me to tell my mechanic (tech support) they did a great job fixing my car (problem). I'd like to tell Ford or Honda (Microsoft) about what they did well or poorly with the applications.