Hi,
Thank you for writing to Microsoft Communities.
Before we start troubleshooting on the issue please provide us with the additional information by answering few questions
mentioned below, this will help us to troubleshoot better.
1.
When exactly are you getting this error message?
2.
Does the issue occur on startup?
This could be happening if you have removed any application from your computer but that was not uninstalled completely.
You might check which program is causing the issue, to identify the program I would suggest you to set your computer into clean boot state and check if the same issue occurs.
Follow the steps to perform clean boot:
**Step 1:**a) Press the
‘Windows + R’ key on the keyboard.
b) In the
‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the
‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the
‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the
‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the
‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager windowunder **startup tab,**right click on each startup item which are enabled and select ‘Disable’.
f) Click
‘OK’, and then click Restart.
Step 2: Enable half of the services a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the
Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.
**Step 3: Determine whether the problem returns.**If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the
Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the
Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup itemsIf no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat
step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returnsIf the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the
Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the
Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either
step.
**Step 6:**Resolve the problem.****After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the
problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.
Step 7:
Note: After you have finished troubleshooting, follow these steps to
boot to normal startup.
a) Press the
‘Windows + R’ key on the keyboard.
b) In the
‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the
‘General’ tab, click the ‘Normal Startup’ option, and then click
‘OK’.
d) When you are prompted to restart the computer, click
‘Restart’.
Please perform these recommended steps and post back if you are still experiencing the issue.