Windows 8 Does not recognize my dvd/bluray drive

Anonymous
2012-11-22T18:35:01+00:00

Specifically my LG Bluray writer which uses which uses cyberlink powerdvd 10 programming cannot seem to recognize my graphics driver.  I was told by LG support that the problem can be solved using the troubleshooter found at http://support.microsoft.com/kb/982116.

The troubleshooter, however, does not work with windows 8.  I am hesitant to mess around the registry unless someone has had this problem and has fixed it.

Can someone please let me know if the windows 7 solution for this problem is the same solution for windows 8?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2012-11-23T14:57:43+00:00

    Hi Kevin,

    Thank you for choosing Windows 8 and thanks for providing us an opportunity to assist you.

    • What exactly is the problem you are facing? Is Windows 8 not recognizing your DVD drive or your graphics driver?
    • Are you able see your DVD drive in Windows explorer?
    • Do you get any error messages when you insert a disc?

    If you are facing issues with your DVD drive, I would suggest you to check these steps:

    Method 1: Hardware and devices troubleshooter

    The troubleshooter in the link you have mentioned is designed for Windows 7. You can run the built in troubleshooter in Windows 8 and check by following these steps:

    a) Press Windows Key + X, select control panel

    b) Change the ‘view by’ option on the top right to ‘Larger icons’

    c) Select the Troubleshooting option and click ‘view all’ on the left panel

    d) Run the ‘Hardware and devices ‘troubleshooter.

    Method 2: Update driver

    a) Press Windows key + X, select device manager

    b) Locate your DVD drive, right click and select properties

    c) Click on the drivers tab and select update driver.

    For more information, you can also check this link:

    http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

    Hope this helps. If you have any further issues, please get back to us and we would be happy to help you.

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  2. Anonymous
    2012-11-27T02:18:07+00:00

    I am having a similar problem since installing Windows 8 as a dual-boot.  Windows 8 does not recognize my BD-ROM drive.  I have a Samsung SH-123L (LightScribe) BD-ROM drive installed on a SATA connection.  The Samsung web site does not recognize SH-123L as a model so I am unable to get any driver information from the site.  My drive is not recognized at all, so I can't make any changes to drivers or get any error messages.  My ASUS DVD-RW drive is recognized and functions properly.  Both the BD-ROM and DVD-RW drives work properly when I boot the legacy Windows 7 OS.

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  3. Anonymous
    2012-11-27T04:38:14+00:00

    Did you forget the B Mat?? But there are no drivers there.

    Try another SATA connection / port. And make sure (if the data cable is bent on one end), that end is on the mobo.

    Does the BIOS see the Samsung Mat??

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  4. Anonymous
    2012-11-27T05:39:39+00:00

    Hi,

    First, try this from another post....

    1. Run Command Prompt as an Administrator. Type cmd in Windows 8 Metro UI and press cltr+shift+enter, or right click on lower left corner when Start pops up.
    2. Type or copy\paste the following and hit enter

    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

    1. Reboot the system

    Second, if this doesn't solve the problem, it may be necessary to uninstall PowerDVD to get your drive to work...there are sometimes issues. Once you get the drive to work you could try reinstalling it.

    PowerDVD pretty much disabled my Virtual CD\DVD drive, and I had uninstall it.

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  5. Anonymous
    2012-12-02T14:56:11+00:00

    Yes, I did forget to include the "B" to indicate the drive is Blu-ray.  As you indicated, there are no drivers available.  This is strange, since at one point several years ago, I completed a firmware upgrade using the software I downloaded from the Samsung site.

    The BIOS sees the drive.  If I enter setup during boot, I can see the drive.

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