Windows 8 Does not recognize my dvd/bluray drive

Anonymous
2012-11-22T18:35:01+00:00

Specifically my LG Bluray writer which uses which uses cyberlink powerdvd 10 programming cannot seem to recognize my graphics driver.  I was told by LG support that the problem can be solved using the troubleshooter found at http://support.microsoft.com/kb/982116.

The troubleshooter, however, does not work with windows 8.  I am hesitant to mess around the registry unless someone has had this problem and has fixed it.

Can someone please let me know if the windows 7 solution for this problem is the same solution for windows 8?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-03-08T06:52:29+00:00

    Hey,

    I'm working on Windows 8.1 64-bits and have an external ASUS Blu-ray Writer (SBW-06D2X-U). Did all steps you have been giving guys:

    • added as an administrator in cmd "reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001"
    • added as an administrator in cmd "reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice2 /t REG_DWORD /d 0x00000002"
    • uninstaled Cyberlink Power2Go7
    • tried https://support.microsoft.com/pl-pl/mats/cd\_dvd\_drive\_problems
    • even desperately tried this way:
    1. Shut down PC.
    2. Physically disconnect the Blu-Ray Drive.
    3. Reboot to Windows with NO Blu-Ray drive.
    4. Shut down PC.
    5. Physically reconnect the Blu-Ray Drive.
    6. Reboot to Windows with Blu-Ray drive.

    still my computer doesn't see the external cd/dvd/br writer/reader.

    Do you have any thoughts :(?

    Regards,

    Solo-ny

    P.S. Sorry for my English, I'm not a native speaker.

     So does this fix work with Windows 10?

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  2. Anonymous
    2016-02-18T05:27:14+00:00

    Hi,

    I would delete 0001 through 0008 and reboot...

    I would then UNINSTALL the Unknown device and reboot again and see what happens...

    Sorry about the late reply... It appeared in my email, but not on the forum for some reason, and I couldn't reply... It just recently appeared.

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  3. Anonymous
    2016-02-18T00:05:04+00:00

    Hey,

    In "inne urzadzenia" ("other device") is a "nieznane urzadzenie" ("unknown device") and I have no idea what it is. I don't have connected my external blu-ray drive at the moment and in the Device Manager is still the unknown device. When I have checked the unknown devicie "details" -> "properties" -> "is it connectecd" i got information <prawda> (<true>). I'm not a computer genius, but I think it's a other device.

    I have 8 of those catalogs! And the only cd/dvd/br drives I got connceted to my computer is the built-in cd/dvd drive (which is still working) and the external blu-ray drive. Is it possible that it have somehow multiply?

    Print screen of the information I got form the catalogs (ale from "0000" to "0008" give the same information:

    ![](https://learn-attachment.microsoft.com/api/attachments/133a3525-da48-4791-b8e3-2f92f2891c97?platform=QnA)

    I don't know how to resolve this problem :(. At the weekend I will be at my friends house, I want to try connect my blu-ray drive to his computer and see, what kind of information he will get in the Device Manager.

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  4. Anonymous
    2016-02-14T16:26:17+00:00

    Hi,

    I noticed a couple of things..

    What is the device "inne urzadzenia" with the question mark ?

    From your bottom picture it appears that at some time or another youe have had four or more CD\DVD drives... The folders 0000, 0001, 0002, 0003, all indicate a CD\DVD drive...

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  5. Anonymous
    2016-02-14T14:31:16+00:00

    Hey,

    I have a polish version of windows, nevertheless I don't see there anything that i could even relate to the "Initio". Print Screen of my Device Manager:

    And my registry key looks like that:

    So I don't see anything from the upper or lower filters you are writing about :(.

    I forget to mention, that week ago my system have seen the blu-ray. I wasn't using it for a week, the thing was disconnected, and now I connect it, I hear and see (led are flashing) it's working, but my system doesn't see it :(.

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