You MUST use the 32-bit version of IE9 - not the 64-bit version.
If you're having problem then, check validation at www.microsoft.com/genuine/diag and www.microsoft.com/genuine/validate
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From the following WEB page http://www.microsoft.com/en-us/download/exe-validation.aspx?id=29156 I downloaded GenuineCheck.exe as required.
However on executing the program I got the following error message
"This version of the Windows Genuine Advantage tool is no longer supported. Please download the newest version and ensure that your system clock is accurate"
Downloaded a copy from Microsoft but the tool requires Windows XP to load.
Is there a Windows 7 version?
So where do I get a copy of the latest version?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You MUST use the 32-bit version of IE9 - not the 64-bit version.
If you're having problem then, check validation at www.microsoft.com/genuine/diag and www.microsoft.com/genuine/validate
Yes - HP are who to go to for BIOS updates.
telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
If yu cannot access the wizard for any reason, use the local number for your area from this list.... https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
this you mean HP right?
Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key).
who do you mean here/ and do you have a number?
Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.
The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.
In such circumstances, the only things you can do are
There *may* be an alternative solution though, if you are patient and persistent.
Attempt Telephone Activation, and speak to an operator - they will tell you that your current Key is blocked (they should then ask for confirmation of your Product Key). Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.
Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.
Its worn off I cant see it, what do I do in that case?