I get “Your PC needs to be repaired” and “Error code: 0xc0000225” in Windows 8.

Nirmal, thanks for responding.

I'm typing this on a phone, so I'll be brief.

Questions 1-3:

I'm having this issue on an ASUS UX32VD-R4002H laptop that came with Windows 8 preinstalled. There is no sticker with a product key anywhere, neither on the laptop itself nor on the power adapter. There is a sticker under the laptop with a Windows 8 logo.

This means I can not reinstall.

Method 1:

Doesn't help, sorry.

Method 2:

As I didn't download Windows I can not do that, but I had the opportunity to try someone else's copy and I went through all repair and recovery options and all of them resulted in various error messages.

Finally I dropped into a command prompt and did a

chkdsk /f c:

which told me something like that c: seems to have a "corrupted master file table".

Thanks!

Hi snowlord,

Thank you for posting your query in the Microsoft Community Forums. If I understand you correctly, you are unable to boot into the Windows 8 computer. The error message you receive is “Your PC needs to be repaired” and the error code is “0xc0000225”. I understand that it must be frustrating, but rest assured, we are here to help fix your issue and guide you in the right direction.

Let us start with a few questions-

1)       How exactly did you install Windows 8 on the computer?

2)       Was it a clean install or an upgrade?

3)       Did you purchase Windows 8 through your email?

4)       Have you made any software or hardware changes on the computer prior to the issue?

I would like more information regarding the issue.

Let us now perform some troubleshooting steps. All the steps are to be performed systematically and in an order.

Method 1-

Let us start by disconnecting all peripheral devices from the computer except the keyboard and the mouse.

Perform a hard reboot and try to boot normally into the computer.

Method 2-

I would have you download the ISO file for Windows 8 from the Microsoft Store using the same credentials (used earlier to install the Windows 8 in the first place).

Refer the link-

http://windows.microsoft.com/en-US/windows/buy

Now, you may create a bootable USB or a DVD. Refer the link-

http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool

You need to boot from the disk or the USB device (after changing the BIOS settings) and perform a startup repair.

Refer the steps-

a)       Boot from the USB or the DVD.

b)       Choose the language and click “Next”.

c)       Now, select “Repair” and choose the appropriate option to repair the computer.

d)       If a repair does not fix the issue, then select “Advanced options”.

e)       Choose “system restore” and load the computer back to an earlier date.

f)        Similarly, try the other recovery options if a System Restore does not help.

g)       If the advanced options do not help, then I would have you try a “Refresh” first and then a “Reset”.

Note: Make sure you back up the data on the computer before proceeding further.

Refreshing the Operating System will reinstall all the apps downloaded from the Windows Store. But, the apps installed from other sites will be removed permanently. Proceed at your risk.

Resetting the Operating System will wipe out everything on the computer. Proceed at your own risk.

Do get back to us and let us know the status of the issue by your next post or in case you need further assistance. We, at Microsoft strive towards excellence.

Hope this helps!!