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Hello,
I have encountered a problem with my Nokia Lumia 800.
After I turned the speaker volume down to 0 before I went to bed, the speaker stopped working. I noticed this when I overslept for work because the alarm clock on the phone did not give any sound. I thought maby it was intended when the volume was stillt down to 0 (although it would be silly), but I found out when I had turned the volume up and the phone rang, there was no sound.
It turns out the sound does not work no matter what happens, incoming calls, alarms, playing music, etc.
I have tried to restore phone to factory settings, but with little success ...
Has anyone experienced the same problem? Is it a known software issure or sould I consider the phone defective?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you,
I ran the diagnostic code over my lumia 800 and with the audio test the problem was solve... I can ear my call phones again without de headphones. But I'm affraid with that problem... It seems that the problem can easily back again :( I hope that doesn't happen.
:( no way... the problem starts again. The audio doesn't work
i ran the diagnostic test..the headphone shows disconnected..when u run the DTMF test i cant hear the souds..in audio loopback the earpiece and loudspeaker doesnt work..sound works when i connect the headphone..speakers dont work in speaker test..so in my nokia lumia 710 the only sound i can hear is through headphone..but this is just diagnosis..whats the solution?
factory reset will help?
