Lumia 800: Speaker problem, no sound.

I can confirm that if the phone 'thinks' it has a headset, the audio from the phone is diverted through the headset.

I managed to solve sound disappearing from my phone when I look directly into the headset socket and found something inside it.

It turned out to be a small piece of tissue stuck inside the hole. I managed to dig it out with a small toothpick and the phone speaker is working again.

I remembered now that when the last time I was using it when it was still working fine, my earphone jack didn't want to go into the headset socket and I forced it in. It must have been that a small piece of tissue got logged inside it when I had the phone, the earphone and my tissue all inside my jacket pocket. How it happened, I've no idea.

So, take a look inside the headset socket and see if there's anything inside there which should't be there. I'm so relieved that I was able to 'fix' my phone without resorting to long and expensive repair.

I may have found the cause of this weird issue.

Within diagnostics, my handset is reporting that it's connected to a headset, while it isn't.  If the phone think's it has a headset then it's logical that it would then divert the audio when a call comes through and only reactivate on speakerphone.

Can anyone else confirm?

I have experienced the exact same problem with my Lumia 800.

When recieving a call, the earpiece turns off and the microphone dies.  Switching to speakerphone resolves this issue and the phone works as expected.  However, when the call is ended then the main speaker, earpiece and mic become non functional.

When running the diagnostic package (just enter ##634# through your phone keypad if you don't have the tile for it) everything works fine and the phone goes back to normal.  Until I receive or make another call.

As everything physically functions, I this indicates a software issue. However,as I have reset to factory settings and the issue remains I'm a little confused.

Has there been any advance from Nokia as to what this issue is?  It seems that there are several people effected and a lot of confusion as to whether it's a software or hardware issue.  It would be unfortunate for handsets to be returned when a patch could resolve the issue.

Thanks

Xy

Just bought a lumia 900 today, and ws having on and off sound problem and now hardly any sound...

But I have found out that if I press  between the WINDOWS LOGO KEY AND THE SEARCH BUTTON  the sound comes out really good..

I guess this is a Hardware problem on behalf of Nokia as there is definitely LOOSE CONNECTION.

Will take it back and see How it goes :(

I would have hoped they would have sorted it out in the Lumia 900

Hi,

After a update of the skydrive software today the sound started working again.... Maby a bug in the skydrive software (that may have been fixed in the newest version, or the update of the software reset the bug...).